Front-Office Software Trading Support Engineer, AVP – Charles River Development

State Street

. Support clients post-go-live during Charles River Investment Management Solution (CRIMS) implementations .

Posted 10/5/2026full-timeBoston • Massachusetts • United StatesLead💰 $90,000 - $157,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and supporting Charles River Investment Management Solutions (CRIMS) while providing consultative guidance and training to clients. Proficient in managing customer requirements, analyzing workflows, and enhancing financial systems within the investment management domain.

Highest-signal resume keywords

Charles River Investment Management Solution (CRIMS)Front-Office Trading / Buy-Side ExperienceInvestment Management Software ImplementationSQL and FIX FamiliarityCustomer Service and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investment Management Systems SupportFinancial Solutions ImplementationFixed Income and Equity Instruments KnowledgeMulti-Tier Technical Architectures UnderstandingRelational Database Structures Knowledge

Soft Skills

Problem-Solving SkillsTime Management SkillsAnalytical Skills

Tools & Technologies

Reporting Tools

Industry Keywords

Financial Industry ExperienceWealth Management WorkflowsDerivatives UnderstandingFX Instruments KnowledgeConsultancy Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support clients post-go-live during Charles River Investment Management Solution (CRIMS) implementations
Define client requirements, configure and tune applications to business and technical needs
Train users, test workflows, and resolve issues
Coordinate and manage customer-reported support issues
Provide consultative guidance on customers’ system use, requirements, and workflows
Analyze and evaluate requirements and provide product expertise throughout the post-go-live journey
Assist with project management for service management and small projects
Educate customers on CRIMS methodologies and functionality
Advise on best practices for implementing and operating Charles River solutions and services
Monitor customer requirements and identify potential product enhancements
Document and communicate product improvements based on customer requirements and marketplace trends
Communicate software defects to Client Support and Product Management
Support defect resolution by documenting defects and validating fixes
Identify and suggest corrections to documentation errors
Provide informal customer-specific training to end users

Requirements

What you’ll need

Candidates must have Front-Office Trading / Buy-Side experience
At least 3 years of hands-on experience in the financial industry with a consultancy or software vendor
Experience implementing or supporting Front, Middle, or Back Office Investment Management systems
Minimum of 3 years of experience implementing and/or supporting mission-critical financial solutions
Experience with financial systems within a bank, hedge fund, asset manager, or wealth management firm
Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system
Substantive knowledge of fixed income or equity financial instruments
Understanding of investment management or wealth management workflows, derivatives, and FX instruments
Understanding of multi-tier technical architectures and relational database structures
Familiarity with SQL, FIX, and reporting tools
Strong customer service, communication, time management, problem-solving, and analytical skills
Ability to manage multiple projects in parallel
Four-year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science
Ability to work on premise at client sites up to 50%
Ability to travel to client sites throughout the United States and Canada
Ability to work effectively when remote from clients

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages
Paid time off including vacation, sick leave, short-term disability, and family care responsibilities
Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Tax-advantaged savings plans
Flexible Work Program
Development programs and educational support
Paid volunteer days
Matching gift program
Employee networks
Flexible work-life support