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State Street

Global Head of Client Implementation, Billing Services

State Street

. Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation, remediation, and operational controls .

Posted 10/21/2026full-timeBoston • Massachusetts • United StatesLead💰 $170,000 - $252,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in financial services with a focus on client implementation, billing operations, and global team management. Proven ability to drive operational transformation and partner with technology teams to enhance workflow and data solutions.

Highest-signal resume keywords
15+ Years Financial Services ExperienceLeadership in Asset ManagementGlobal Operating Model DesignClient Implementation and Billing OperationsAI and Automation Application

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client OnboardingAccount SetupInvoice SetupBilling OperationsOperational ControlsRisk ManagementData ManagementTransformation Roadmap ExecutionWorkflow SolutionsFee Structures
Soft Skills
Executive CommunicationStakeholder ManagementInfluencing SkillsCollaborative LeadershipOutcome-Oriented Approach
Certifications & Qualifications
Undergraduate DegreeAdvanced Degree Preferred
Industry Keywords
Financial ServicesAsset ManagementClient OperationsBilling OperationsComplianceCX StrategyGlobal TeamsOperational ProcessesHigh-Performing TeamsTransformation Initiatives

About the role

Key responsibilities & impact
  • Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation, remediation, and operational controls
  • Define and execute the global operating model and transformation roadmap
  • Drive consistency, scalability, efficiency, accountability, and end-to-end ownership
  • Partner with CX Platform and technology teams to define business requirements and priorities for client implementation, workflow, data, and billing platforms
  • Drive adoption of AI, automation, and workflow solutions
  • Build and develop a high-performing global team
  • Partner with senior stakeholders across CX, COO, CCG, Investments, Finance, Legal, Compliance, and Technology
  • Support broader CX strategy, business blueprint, and operating-model transformation initiatives

Requirements

What you’ll need
  • 15+ years of financial services experience, including significant leadership experience in asset management, client implementation, billing, client operations, or related functions
  • 10+ years in senior leadership roles with responsibility for complex operations and/or global teams
  • Experience designing global operating models and leading large-scale transformation
  • Experience leading client implementation and billing operations, risk, controls, and remediation
  • Experience partnering with technology teams to deliver workflow, data, billing, or client-service platforms
  • Strong understanding of AI and automation and their application to operational processes
  • Proven ability to influence senior stakeholders and lead high-performing global teams
  • Undergraduate degree required
  • Advanced degree preferred
  • Strong knowledge of asset management, client implementation, billing operations, fee structures, data, risk, and controls
  • Strategic and transformative leadership with the ability to translate vision into execution
  • Strong executive communication, stakeholder management, and influencing skills
  • Collaborative, outcome-oriented approach to building and leading global teams

Benefits

Comp & perks
  • Retirement savings plan (401K) with company match
  • Basic life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Optional additional insurance coverages
  • Paid vacation leave
  • Paid sick leave
  • Short-term disability leave
  • Family care responsibilities leave
  • Employee Assistance Program
  • Incentive compensation including eligibility for annual performance-based awards
  • Certain tax-advantaged savings plans
  • Inclusive development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Employee networks