Global Head of Client Solutions, Client Reporting Services, VP II

State Street

. Lead the day-to-day operations of the Client Solutions team across North America and EMEA, managing a team of 10+ professionals .

Posted 10/21/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management and client-centric skills, with a focus on leading high-performing teams and driving efficiency through automation and AI in client reporting and financial services operations.

Highest-signal resume keywords

Operational ManagementClient-Centric MindsetRisk ManagementTeam LeadershipProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ReportingOperational ControlsAutomationAI ImplementationWorkflow OptimizationGlobal Operating Model DesignService DeliveryFinancial Services OperationsReporting Requirements ManagementProcess Improvement

Soft Skills

Strong CommunicationStakeholder ManagementProactive ApproachTransformative MindsetContinuous Improvement

Certifications & Qualifications

Undergraduate Degree

Industry Keywords

Asset ManagementClient ServicingFinancial ServicesOperational DisciplineClient Solutions

About the role

Key responsibilities & impact

Lead the day-to-day operations of the Client Solutions team across North America and EMEA, managing a team of 10+ professionals
Oversee client reporting inquiries by understanding client requirements, resolving questions related to reporting templates and content, and translating client needs into clear requirements for reporting production teams
Ensure strong service quality, responsiveness, risk management, and operational controls across the Client Solutions function
Participate in the design and execution of the global Client Reporting operating model, driving consistency, scalability, efficiency, and continuous improvement
Identify opportunities to improve efficiency and service quality through automation, AI, and workflow optimization
Partner with CCG, reporting production, technology, and other CX teams to improve the end-to-end client reporting experience
Build and develop a high-performing, client-centric team with clear accountability and a strong culture of continuous improvement

Requirements

What you’ll need

Strong operational management skills with experience leading client service or operational teams
Strong client-centric mindset, with the ability to understand client needs and drive effective resolution
Strong understanding of risk, controls, and operational discipline
Transformative mindset, with the ability to contribute to global operating-model design and execution
Proactive approach to driving efficiency through automation and AI
Strong communication and stakeholder management skills across business, operations, and technology
Demonstrated ability to build, develop, and lead high-performing teams
Significant experience in asset management, client reporting, client servicing, or related financial services operations
Experience leading teams and managing complex day-to-day operations
Experience managing client reporting requirements and coordinating across client-facing and production teams
Demonstrated experience improving operational processes, controls, and service delivery
Experience supporting operating-model transformation, automation, or technology-enabled process improvement
Undergraduate degree required

Benefits

Comp & perks

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks