Head of Technology Process Re-Engineering – Managing Director

State Street

. Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency .

Posted 10/13/2026full-timeQuincy • Massachusetts • United StatesLead💰 $170,000 - $267,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology process mapping, process re-engineering, and operational excellence, with a strong focus on governance, standards, and measurable outcomes. Proven ability to lead cross-functional teams and engage senior stakeholders to drive process transformation in highly regulated environments.

Highest-signal resume keywords

Technology Process TransformationProcess Re-engineeringBPMN ExpertiseLean Six SigmaExecutive Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingBusiness ArchitectureOperational ExcellenceValue Stream MappingGovernance ModelsMaturity AssessmentsProcess StandardsProcess DesignControl EvidencePerformance Indicators

Soft Skills

Exceptional Written CommunicationVerbal CommunicationFacilitation SkillsConsensus BuildingConstructive Challenge

Industry Keywords

Financial ServicesRisk ManagementTechnology TransformationHighly Regulated EnvironmentGlobal Technology Teams

About the role

Key responsibilities & impact

Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency
Report to the GTS Head of Process Improvement and Risk Remediation
Define standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes
Build and maintain end-to-end views of priority GTS processes, including activities, roles, systems, handoffs, controls, pain points, and performance indicators
Build and lead a small team of process mapping professionals across two global locations
Identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and process simplification opportunities
Design future-state processes, clarify roles and decision rights, and develop implementation roadmaps
Establish measurable outcomes for process re-engineering efforts
Create and maintain governance routines for current, validated, owned, and standards-aligned process maps
Develop executive-ready reporting on process coverage, mapping maturity, risks, opportunities, decisions, and progress
Lead engagement with senior stakeholders across technology, risk, operations, and delivery teams
Drive alignment, resolve ownership ambiguity, challenge legacy ways of working, and support adoption of redesigned processes

Requirements

What you’ll need

15+ years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations
Experience operating at a senior leadership level, preferably within financial services, technology, operations, risk management, or another highly regulated environment
Demonstrated expertise with BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines
Experience building process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs
Strong track record working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions
Proven ability to define and scale process mapping, process architecture, and process re-engineering capabilities within a large, matrixed technology organization
Demonstrated experience identifying process inefficiencies and translating analysis into practical redesign options, implementation plans, and measurable outcomes
Strong understanding of process design, ownership, controls, metrics, and evidence supporting operational resilience and a sound control environment
Exceptional written, verbal, and facilitation skills
Strong ability to evaluate process data, control evidence, performance indicators, organizational handoffs, and operating model constraints
Ability to engage senior leaders, challenge constructively, build consensus, and drive decisions across organizational boundaries
Ability to embed standards, reinforce accountability, and sustain improved ways of working across global technology teams

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Basic life insurance
Medical insurance
Dental insurance
Vision insurance
Long-term disability insurance
Optional additional insurance coverages
Paid vacation
Sick leave
Short-term disability
Family care leave/responsibilities support
Employee Assistance Program
Incentive compensation, including eligibility for annual performance-based awards
Certain tax-advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks