Managing Director, Head of Technology Process Re-Engineering

State Street

. Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency .

Posted 9/18/2026full-timeQuincy • Massachusetts • United StatesLead💰 $170,000 - $267,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in technology process transformation and re-engineering, with a strong focus on operational excellence and governance. Capable of leading cross-functional teams to design and implement effective process mapping and improvement strategies in highly regulated environments.

Highest-signal resume keywords

Technology Process TransformationProcess Re-engineeringBPMN ExpertiseLean Six SigmaExecutive Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingBusiness ArchitectureOperational ExcellenceValue Stream MappingGovernance ModelsMaturity AssessmentsProcess StandardsControl EnvironmentsMetrics EvaluationImplementation Planning

Soft Skills

Facilitation SkillsConsensus BuildingConstructive ChallengeStakeholder EngagementCommunication Skills

Industry Keywords

Financial ServicesRisk ManagementTechnology TransformationHighly Regulated EnvironmentGlobal Technology Teams

About the role

Key responsibilities & impact

Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency
Report to the GTS Head of Process Improvement and Risk Remediation
Define standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes
Build and maintain end-to-end views of priority GTS processes, including activities, roles, systems, handoffs, controls, pain points, and performance indicators
Build and lead a small team of process mapping professionals across two global locations
Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and simplification opportunities
Partner with process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop implementation roadmaps
Establish measurable outcomes for process re-engineering, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting
Create and maintain governance routines ensuring process maps remain current, validated, owned, and aligned with standards and control expectations
Develop executive-ready reporting on process coverage, mapping maturity, risks, improvement opportunities, open decisions, and progress
Lead engagement with senior stakeholders across technology, risk, operations, and delivery teams
Facilitate fact-based discussions, resolve ownership ambiguity, challenge legacy ways of working, and drive adoption of redesigned processes

Requirements

What you’ll need

15+ years of experience leading technology process transformation, process re-engineering, business architecture, operational excellence, technology transformation, or risk-aligned remediation initiatives within large organizations
Experience operating at a senior leadership level, preferably within financial services, technology, operations, risk management, or another highly regulated environment
Demonstrated expertise with BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping, operating model design, or related disciplines
Experience building process standards, governance models, repositories, reusable templates, maturity assessments, and executive reporting for technology process improvement programs
Strong track record working with globally distributed technology teams and influencing senior stakeholders across GTS, risk, operations, and business-aligned technology functions
Ability to define and scale process mapping, process architecture, and process re-engineering capabilities
Ability to identify process inefficiencies and translate analysis into redesign options, implementation plans, and measurable outcomes
Ability to engage senior leaders, challenge constructively, build consensus, and drive decisions across organizational boundaries
Strong understanding of process design, ownership, controls, metrics, evidence, operational resilience, and control environments
Exceptional written, verbal, and facilitation skills
Ability to evaluate process data, control evidence, performance indicators, organizational handoffs, and operating model constraints
Ability to embed standards, reinforce accountability, and sustain improved ways of working across global technology teams

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Basic life insurance
Medical insurance
Dental insurance
Vision insurance
Long-term disability insurance
Optional additional insurance coverages
Paid vacation
Paid sick leave
Short-term disability
Family care leave/responsibilities support
Employee Assistance Program
Incentive compensation, including eligibility for annual performance-based awards
Certain tax-advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks