Senior Associate, ServiceNow CMDB Asset Management

State Street

. Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB.

Posted 9/30/2026full-timeKrakow • PolandSenior💰 PLN 87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in managing the end-to-end lifecycle of Configuration Items and IT assets within ServiceNow CMDB, ensuring data accuracy and compliance with ITIL standards. Proficient in collaborating with cross-functional teams to support ServiceNow Discovery and integrations for effective data management.

Highest-signal resume keywords

ServiceNow CMDB ManagementIT Asset Management (ITAM)ITIL v3 or v4 CertificationData Quality AnalysisServiceNow Discovery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Item (CI) ManagementData ReconciliationData NormalizationProcess ImprovementAnalytical Problem-Solving

Soft Skills

CollaborationAttention to Detail

Tools & Technologies

ServiceNowDiscovery ToolsAPIsThird-Party Tools

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ITIL v3 or v4 Certification

Industry Keywords

Configuration ManagementIT Service Management (ITSM)Cloud PlatformsHybrid InfrastructureRegulatory Compliance

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB.
Ensure CMDB and asset data accuracy, completeness, consistency, and integrity.
Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
Monitor, analyze, and report on CMDB health metrics, including completeness, correctness, and compliance.
Lead remediation efforts where CMDB data gaps are identified.
Support ServiceNow Discovery, Service Mapping, and integrations for accurate and automated population of CI and asset data.
Ensure CMDB processes and data support audit, risk, security, and regulatory requirements.
Support CMDB, Foundation Data, and CSDM initiatives across the organization.

Requirements

What you’ll need

Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
Strong analytical and problem-solving skills with a focus on data quality and process improvement.
Minimum 4-8 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions.
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred.
ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools).
Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

Benefits

Comp & perks

Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
Discretionary annual performance-based awards
Flexible work-life support
Paid volunteer days
Employee networks