ServiceNow CMDB Asset Management Specialist

State Street

. Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.

Posted 9/30/2026full-timeKrakow • PolandSeniorLead💰 PLN 132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in managing the end-to-end lifecycle of Configuration Items within ServiceNow CMDB, ensuring data accuracy and compliance with ITIL standards. Proficient in supporting IT Asset Management processes and collaborating with cross-functional teams to enhance data quality and process improvement.

Highest-signal resume keywords

ServiceNow CMDB ManagementIT Asset Management (ITAM)ServiceNow DiscoveryITIL v3 or v4 CertificationData Quality Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Configuration Item (CI) ManagementData ReconciliationData NormalizationProcess ImprovementAPI IntegrationsData ImportsThird-Party Tool IntegrationAnalytical Problem-SolvingService MappingCMDB Health Metrics Monitoring

Soft Skills

CollaborationAnalytical ThinkingProblem-Solving

Tools & Technologies

ServiceNowDiscovery ToolsCloud PlatformsHybrid Infrastructure

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ITIL v3 CertificationITIL v4 Certification

Industry Keywords

Configuration ManagementIT Service Management (ITSM)Audit ComplianceRisk ManagementSecurity Requirements

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
Monitor, analyze, and report on CMDB health metrics, including completeness, correctness, and compliance, and lead remediation efforts where gaps are identified.
Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
Ensure CMDB processes and data support audit, risk, security, and regulatory requirements.
Support CMDB, Foundation Data, and CSDM initiatives while working with architects, developers, platform owners, and service teams across the organization.

Requirements

What you’ll need

Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
Strong analytical and problem-solving skills with a focus on data quality and process improvement.
Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools).
Minimum 8-10 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred.
ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

Benefits

Comp & perks

Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
Discretionary annual performance-based awards
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks