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ServiceNow System Administrator – Development Lead
State Street. Own the ServiceNow promotion rotation, including pool membership, order, balanced load, and platform-calendar alignment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced ServiceNow administration and development skills, including managing releases, clones, and upgrades while ensuring compliance with data protection requirements. Proven ability to lead and mentor teams, enforce development standards, and communicate effectively across technical and business audiences.
Highest-signal resume keywords
ServiceNow AdministrationReleaseOps ManagementJavaScript DevelopmentServiceNow Certified System AdministratorChange And Release Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AdministrationJavaScriptGlide APIsBusiness RulesScript IncludesFlow DesignerIntegrationHubRESTSOAPClone Management
Soft Skills
Clear CommunicationCoachingMethodical Execution Under Pressure
Tools & Technologies
ServiceNowATFInstance ScanSource ControlITIL
Certifications & Qualifications
ServiceNow Certified System Administrator
Industry Keywords
Financial ServicesData ProtectionRelease ManagementOn-Call SchedulingUpgrade Handling
Tech Stack
Tools & technologiesJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Own the ServiceNow promotion rotation, including pool membership, order, balanced load, and platform-calendar alignment
- Approve like-for-like swaps and backfill gaps caused by PTO, holidays, or attrition
- Maintain promotion runbooks, go/no-go criteria, and pre-check standards
- Review deployment-window outcomes, failures, rollbacks, collisions, and defects; drive root-cause analysis and runbook updates
- Lead the transition from manual preview/commit to ServiceNow ReleaseOps, including scheduled Releases, Deployment Requests, Runbook Tasks, and ATF/Instance Scan/Change approval gates
- Evaluate on-call scheduling for rotation rosters and Change blackout/maintenance schedules
- Enforce promotion paths with approved Change, test evidence, and peer review
- Own the clone calendar; schedule, execute, and verify non-production instance clones
- Maintain clone profiles, exclusions, and data preservers; perform post-clone cleanup
- Ensure non-production data handling meets State Street data-protection requirements
- Plan and lead ServiceNow family upgrades and patches
- Run skipped-record review and remediation; coordinate ATF regression testing
- Track upgrade notices, KB advisories, and plugin/Store app updates
- Monitor instance health and performance; remediate errors, slow transactions, and failing scheduled jobs
- Manage users, groups, roles, ACLs, system properties, plugins, and MID Servers to least-privilege standards
- Resolve platform incidents and own ServiceNow support cases through closure
- Lead and mentor administrators and developers, including the global development team
- Review code and configuration for quality, performance, and upgradability
- Define and enforce development standards for scoped apps, update sets, ATF coverage, and documentation
- Partner with the Platform Architect and Product Owners to estimate and plan releases
Requirements
What you’ll need- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
- 5+ years of ServiceNow administration and development
- 2+ years leading administrators/developers or owning a release process
- Experience running and coordinating releases, clones, and family upgrades on a large enterprise instance, preferably in financial services
- Experience managing on-call or release rotations across multiple time zones
- Advanced ServiceNow administration, including update sets, application repository, clone management, upgrade/skipped-record handling, and instance performance
- JavaScript (server and client), Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, REST/SOAP
- ReleaseOps or ServiceNow DevOps, ATF, Instance Scan, source control, and ITIL Change and Release Management
- Required ServiceNow Certified System Administrator (CSA) certification
- Based in the USA or Canada
- Working hours aligned to US Eastern Time
- Participation in the Lead rotation, including Saturday morning ET on assigned weeks, backup coverage, and occasional after-hours upgrade support
- Calm, methodical execution under pressure; disciplined about checklists and evidence
- Coaches/mentors others
- Clear communication with technical, business, and audit audiences across time zones
Benefits
Comp & perks- Retirement savings plan (401K) with company match
- Basic life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Optional additional insurance coverages
- Paid vacation
- Paid sick leave
- Short-term disability
- Family care leave/responsibilities support
- Employee Assistance Program
- Annual performance-based incentive compensation
- Certain tax-advantaged savings plans
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Employee networks
- Compensatory time per local policy for assigned Saturday morning ET rotation coverage