AI CRM & Retention Automation Lead

Stay Group

. Own the design, build, and scaling of a production-level AI-driven CRM system for player retention .

Posted 10/17/2026full-timeRemote • UkraineSenior💰 $4,000 - $6,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing AI-driven CRM systems, focusing on automation, data integration, and customer retention strategies. Proficient in leveraging marketing automation platforms and customer data tools to optimize campaign performance and enhance player engagement.

Highest-signal resume keywords

AI-Driven CRM System DesignCustomer.io ExperienceData Flow ArchitectureChurn Prediction ModelsAutomation Systems Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI AnalysisChurn ModelsRecommendation LogicData IntegrationSegmentation AutomationCampaign CreationAnalytics LoopsLTV ModelsLangChainLLM APIs

Soft Skills

Systems ThinkingAnalytical Skills

Tools & Technologies

Customer.ioBigQuerySnowflakeDbtAirflowN8nMakeOptimoveBrazeIterable

Industry Keywords

IGamingFintechE-CommerceSubscriptionMarketplace

Tech Stack

Tools & technologies

AirflowBigQuery

About the role

Key responsibilities & impact

Own the design, build, and scaling of a production-level AI-driven CRM system for player retention
Audit the current CRM setup, Customer.io usage, data flows, segmentation, churn models, and integrations
Deliver a target architecture
Launch an MVP flow from player data and churn prediction through AI analysis, offer recommendation, Customer.io campaign, and human approval
Automate segmentation, timing, offer selection, campaign creation, and basic analytics
Put an AI optimization loop into production from campaign results through analysis, learning, and new recommendations
Prepare the foundation for VIP/PAM AI
Shift CRM operations from manual campaign building to AI-supervised personalization
Enable the CRM Manager to review recommendations, approve campaigns, and own GEO results
Report directly to the CRO

Requirements

What you’ll need

Proven experience building or owning production automation systems connecting data, models, and marketing tools
Hands-on experience with at least one major CRM/marketing automation platform; Customer.io strongly preferred, with Optimove, Braze, or Iterable relevant
Practical experience with customer data platforms, data warehouses such as BigQuery or Snowflake, and orchestration tools such as dbt, Airflow, n8n, Make, or similar
Ability to design and implement AI-driven flows including churn, LTV, and next-best-action models, recommendation logic, LangChain/LangGraph, or direct LLM APIs such as Claude and OpenAI
Strong systems thinking and ability to describe and build architecture, data flows, agents, integrations, approval layers, and analytics loops
Background in iGaming, fintech, e-commerce, subscription, or marketplace businesses with high-volume customer data is a plus
Senior / Lead level ownership of architecture, roadmap, implementation, integrations, AI agents, automation, analytics, documentation, and scaling
Completion of a technical assignment designing an AI-driven CRM system for 1M players

Benefits

Comp & perks

Work from anywhere in the world with remote options
Flexible working hours
Corporate English speaking club with regular practice and expert guidance
Friendly corporate culture focused on connection and innovation
Career advancement opportunities in a rapidly expanding marketing company