VIP Account Specialist, German Speaking

Stay Group

. Manage and develop a portfolio of VIP players through personalized communication .

Posted 10/20/2026full-timeRemote • UkraineJunior💰 $1,500 - $2,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VIP Account Management and iGaming Retention, focusing on personalized communication and tailored campaigns to enhance player engagement and lifetime value. Proficient in analyzing player metrics such as GGR, ARPPU, and churn to inform strategic account management.

Highest-signal resume keywords

VIP Account ManagementIGaming RetentionGGR AnalysisCustomer Relationship Management (CRM)German Language Proficiency (B2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Player Engagement StrategiesRetention StrategiesData AnalysisKPI TrackingAccount Management

Soft Skills

Excellent CommunicationRelationship BuildingCustomer OrientationProactive ApproachOrganizational Skills

Tools & Technologies

CRM SystemsCommunication PlatformsAnalytics Tools

Industry Keywords

IGamingCustomer Lifetime ValueAMLKYCResponsible Gambling

About the role

Key responsibilities & impact

Manage and develop a portfolio of VIP players through personalized communication
Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels
Monitor player activity, deposits, engagement, and wagering to identify retention and growth opportunities
Reactivate inactive players using approved retention and win-back strategies
Create personalized offers, bonuses, cashback, free spins, and other rewards within approved budgets
Manage daily VIP workflows and respond to player requests
Improve player engagement, retention, and lifetime value through tailored campaigns and individual initiatives
Track GGR, deposits, ARPPU, churn, and conversion metrics and translate insights into account strategies
Maintain accurate player profiles, communication history, and activity notes in the CRM
Collaborate with Team Leads, Support, Payments, Risk, and Fraud teams to resolve player issues
Identify and escalate Responsible Gambling, AML, KYC, fraud, and other compliance concerns
Meet individual KPIs and contribute to VIP team performance

Requirements

What you’ll need

At least 1 year of experience in VIP Account Management, iGaming Retention, high-touch Sales, or a similar customer-facing role
Experience in online iGaming or another digital business where customer retention, revenue growth, and customer lifetime value are important
Understanding of GGR, ARPPU, deposit activity, churn, conversion, and player value metrics
Excellent communication and relationship-building skills across calls, messengers, email, and live chat
German — Upper-Intermediate (B2) or higher, with confident written and spoken communication
English — Upper-Intermediate (B2) or higher, for internal communication and collaboration
Strong customer orientation with a commercial mindset and focus on measurable results
Ability to manage multiple player accounts while maintaining personalized, high-quality communication
Analytical, proactive, and target-oriented approach
Ability to remain calm, organized, and effective in a fast-paced environment
Willingness to learn new platforms, CRM systems, and internal tools quickly

Benefits

Comp & perks

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
Flexible working hours
Corporate English speaking club with regular practice and expert guidance
Friendly corporate culture
Career advancement opportunities