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Claims Executive
Steamship Mutual. Manage a portfolio of P&I claims within the Cruise & Ferry Syndicate .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing P&I claims, with a strong focus on personal injury matters within the maritime sector. Possesses excellent communication skills and the ability to build effective relationships with Members and stakeholders.
Highest-signal resume keywords
P&I Claims ManagementPersonal Injury MattersMaritime LawStrong Communication SkillsRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ResolutionLoss Prevention IdentificationTechnical Knowledge of P&I InsuranceClaims Process Improvement
Soft Skills
Interpersonal SkillsAttention to DetailOrganizational SkillsProactive ApproachTeam Collaboration
Tools & Technologies
Electronic Claim FilesClaims Management Systems
Industry Keywords
Cruise & Ferry SectorMarine InsurerP&I ClubStakeholder Engagement
About the role
Key responsibilities & impact- Manage a portfolio of P&I claims within the Cruise & Ferry Syndicate
- Provide timely and commercially focused support to Members
- Investigate, manage, and resolve P&I claims
- Liaise with Members, correspondents, lawyers, surveyors, and other stakeholders
- Build and maintain strong relationships with Members
- Deliver a high standard of service and support
- Identify and communicate loss prevention opportunities and emerging claims trends
- Maintain accurate and up-to-date electronic claim files and correspondence
- Contribute to continuous improvement of claims processes, systems, and working practices
- Support preparation of articles, technical updates, and other Member communications and Club publications
- Develop and maintain technical knowledge of P&I insurance, maritime law, and the cruise and ferry sector
- Undertake other duties or projects aligned with the role
Requirements
What you’ll need- Demonstrable experience managing personal injury matters within a P&I Club, marine insurer, law firm, shipowner, or similar maritime environment
- Degree educated or equivalent professional experience preferred
- Strong communication and interpersonal skills
- Ability to build and maintain effective relationships with Members and colleagues
- Excellent written communication skills
- High level of attention to detail
- Well organised and proactive
- Ability to manage and prioritise a varied workload
- Ability to work collaboratively with stakeholders at all levels
- Ability to contribute positively within a small team environment
Benefits
Comp & perks- Collaborative, supportive and friendly working environment
- Rewarding career with opportunities to build existing skills and knowledge
- Work-life balance initiatives
- Competitive hybrid working policy
- Clear and transparent career pathway
- Continued support with enhancing skills
- Employment development opportunities
- Free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs
- Attractive benefits package
- Private healthcare
- Competitive health subsidy
- Comprehensive wellbeing and savings programme
- People-centred culture with mutual respect and support
- Flexible, diverse, and inclusive working environment