Senior Customer Success Manager, Risk Adjustment

Stellar Health

. Build trusted executive relationships with senior leaders across client organizations .

Posted 11/4/2026full-timeUnited StatesSenior💰 $155,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive healthcare expertise with a strong focus on risk adjustment and provider engagement programs, leveraging data analysis and performance strategy to drive customer success and improve patient outcomes.

Highest-signal resume keywords

Healthcare ExpertiseRisk Adjustment Program ManagementCustomer Success LeadershipData Analysis SkillsExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk Strategy DevelopmentPerformance MeasurementData AnalysisOperational Metrics AnalysisQuality Programs Familiarity

Soft Skills

Proactive CommunicationClient AdvocacyContinuous Improvement

Tools & Technologies

ExcelTableauLookerSalesforce

Industry Keywords

Value-Based CareHEDISStarsCustomer SuccessAccount Management

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build trusted executive relationships with senior leaders across client organizations
Engage with customers and stakeholders daily through meetings, emails, and ad-hoc calls
Own end-to-end program performance strategy for the assigned book of business
Provide knowledge of customer reporting and alignment to performance targets
Provide Risk Adjustment subject matter expertise for quarterly business reviews, customer meetings, and strategic planning sessions
Identify performance and delivery risks and implement recovery plans
Conduct deep-dive analyses to maximize customer value on the Stellar Platform
Partner with Sales, Customer Success, Provider Success, Product, and Support
Liaise with Enterprise Analytics on performance measurement and reporting, dashboards, key metrics, and customer success definitions
Contribute to accountability, proactive communication, continuous improvement, and client advocacy
Drive consistency across customer success program management, operations, metrics, playbooks, workflows, and executive communications
Travel occasionally to client sites and Stellar offices, up to 20% of the time
Support Stellar Health's platform that helps primary care providers improve patient outcomes through technology, analytics, and incentives

Requirements

What you’ll need

Minimum of 7 years of healthcare expertise
At least 5 years leading or supporting risk adjustment and provider engagement programs
5 years of experience in a customer success or account management role preferred
Meaningful familiarity with Quality Programs (HEDIS & Stars) and value-based care highly preferred
Skilled at analyzing reports, dashboards, operational metrics, and large data sets
Experience setting risk strategy and translating it into an executable operating model, including 0 → 1 initiative launches
Executive presence and experience communicating performance and strategy to internal senior leadership and external senior and C-Suite audiences
Strong data analysis capabilities
Fluency with Excel and BI tools, including Tableau, Looker, and Salesforce
Candidates must reside in either NYC area or North Carolina

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON flexible lifestyle spending account with a monthly stipend
Stock Options
401k matching program
Company sponsored social events for in-office and remote employees
Company sponsored lunch for all NY HQ employees
Opportunity for salary growth over time
Equity
Bonus