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E-Advisor
Stenberg College. Respond promptly to prospective student inquiries via phone, email, chat, and text .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and proficiency in CRM systems while effectively managing student inquiries and engagement processes. Capable of collaborating with various stakeholders and supporting marketing initiatives within the education sector.
Highest-signal resume keywords
CRM System ExperienceStrong Verbal And Written Communication SkillsProficiency In MS OfficeTelemarketing ExperienceEducation Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM ManagementTelemarketingStudent EngagementData Tracking And ReportingAppointment Scheduling
Soft Skills
Excellent OrganizationAttention To DetailMultitasking AbilitiesDynamic Telephone MannerProfessionalism
Certifications & Qualifications
Diploma Or Degree In MarketingPublic RelationsCommunications
Industry Keywords
Education IndustryLead ManagementMarketing CampaignsRecruitment EventsStudent Inquiries
About the role
Key responsibilities & impact- Respond promptly to prospective student inquiries via phone, email, chat, and text
- Provide accurate information about programs, special offers, and upcoming events
- Schedule appointments for information sessions, interviews, and entrance testing
- Update and maintain the CRM with interactions, notes, and applicant information
- Collaborate with Program Advisors, Registrars, and Marketing on lead management and follow-up
- Track and report inquiry volume, appointments, follow-ups, and enrollments
- Support marketing campaigns and recruitment events
- Stay knowledgeable about program details, industry requirements, and career opportunities
- Attend staff meetings, training sessions, and graduation ceremonies as required
- Identify opportunities to improve engagement processes and share feedback with the VP of Admissions
Requirements
What you’ll need- Diploma or degree in Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience
- Previous experience in telemarketing, virtual customer service, or student engagement
- Strong verbal and written communication skills with an exceptional command of English
- Proficiency in MS Office
- Experience using CRM systems
- Excellent organization, attention to detail, and multitasking abilities
- Ability to work independently, prioritize tasks, and manage time effectively
- Previous experience in the education industry is an asset
- Dynamic, professional, and personable telephone manner
- Ability to work 20 hours per week, including at least one weekend day
Benefits
Comp & perks- Commission
- Some flexibility in scheduling
- Purpose-driven workplace valuing integrity, learning, and collaboration
- Career growth opportunity
- Diverse, inclusive, and equitable workplace