Implementation & Workflow Consultant

Stensul

. Lead end-to-end customer implementations, including discovery calls, email design specifications, project management, build and testing, instance configuration, and launch .

Posted 11/3/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer implementations and managing email marketing projects, with a strong focus on automation solutions and integration strategies. Proficient in translating customer needs into actionable product requirements while fostering lasting relationships in a B2B SaaS environment.

Highest-signal resume keywords

Email Marketing ExperienceProject Management SkillsIntegration StrategiesCustomer Relationship ManagementAI and Automation Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email Service ProviderMarketing Automation PlatformsHTMLCSSREST APIsSOAP APIsXMLWorkflow MappingTechnical Specification GatheringAutomation Solutions

Soft Skills

Attention to DetailOwnershipCommunication SkillsCuriosityUX Decision Making

Tools & Technologies

MarketoSalesforce Marketing CloudOracle EloquaAdobe CampaignMCPAI ToolsWorkflow Automation Platforms

Industry Keywords

B2B SaaSMarTechCustomer SuccessStakeholder CommunicationConsultative Reviews

Tech Stack

Tools & technologies

CloudOracleSOAP

About the role

Key responsibilities & impact

Lead end-to-end customer implementations, including discovery calls, email design specifications, project management, build and testing, instance configuration, and launch
Identify email-creation workflow bottlenecks and design AI- and MCP-driven automation solutions
Connect Stensul to ESPs/MAPs, workflow platforms, and other customer-stack tools
Own timelines, milestones, resourcing, and stakeholder communication across concurrent engagements
Lead ongoing post-launch services engagements and consultative reviews of adoption, governance, and program performance
Recommend enhancements to customers’ email programs and platform experience
Surface expansion opportunities and partner with Customer Success and account teams on renewals and expansion
Advise customers on integration strategies and technical approaches
Lead technical escalations across Client, Support, Services, Success, and Engineering teams
Translate customer needs into product requirements and provide roadmap feedback
Help validate new features and releases with customers
Train technical and non-technical users, create documentation, and support feature adoption
Turn repeatable solutions and automations into documentation, templates, and playbooks

Requirements

What you’ll need

4+ years in a customer-facing technical role, preferably with a B2B SaaS company, ideally MarTech
Hands-on experience with email marketing and Email Service Provider / Marketing Automation Platforms, such as Marketo, Salesforce Marketing Cloud, Oracle Eloqua, and Adobe Campaign, and their proprietary languages
Proven project management skills and ability to manage multiple engagements and priorities effectively
Experience mapping complex workflows and designing practical fixes; coding is not required, but comfort working alongside engineers
Curiosity about AI and automation; experience with AI tools, agents, or workflow automation platforms is a strong plus, and familiarity with MCP is a bonus
Experience with business and technical specification gathering
Working knowledge of HTML & CSS, ideally for email
Understanding of REST, SOAP, and XML APIs
Enterprise or strategic account management experience, with a track record of building lasting customer relationships and making customers successful with new technologies
Ability to translate complex solutions for executives, marketers, and engineers
Extreme attention to detail, strong sense of ownership, and bias toward building and improving
Comfort making UX decisions and creating mockups
Experience in a startup or high-growth environment is a plus

Benefits

Comp & perks

Equity — everyone has a stake in our growth
Comprehensive medical, dental, and vision for you and dependents
401(k)
Life insurance
Commuter benefits
Parental leave
Flexible time off
Variable compensation