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E-commerce Customer Service, Part-Time or Full-Time
Sternglas GmbH. Respond to customer inquiries and tickets via email, phone, chat, Facebook, Instagram, and WhatsApp .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on e-commerce, ensuring timely and satisfactory responses across multiple communication channels. Proficient in advising customers on product selection and care, while maintaining a structured approach during high inquiry volumes.
Highest-signal resume keywords
Customer Service ExperienceE-Commerce KnowledgeFluency In GermanClear Communication SkillsProblem-Solving Attitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solution-OrientedTeam PlayerIndependent Working Style
Tools & Technologies
EmailPhoneChatFacebookInstagramWhatsApp
Industry Keywords
Retail ExperienceJewelry Store KnowledgeWatch Technology Training
About the role
Key responsibilities & impact- Respond to customer inquiries and tickets via email, phone, chat, Facebook, Instagram, and WhatsApp
- Manage customer inquiries across all channels and ensure timely, satisfactory responses
- Advise customers on watches, including their functions, care, and selection
- Process returns and complaints
- Assist customers with payment-related questions and resolve discrepancies
- Inform customers about products, current offers, and orders
- Strengthen customer trust in the brand
Requirements
What you’ll need- Experience in customer service, ideally in e-commerce or a call center environment
- Retail experience, especially in a jewelry store, is a plus but not required
- Willingness to receive training in watch technology
- Structured approach to work and the ability to maintain an overview during periods of high inquiry volume
- Clear, solution-oriented written and verbal communication skills
- Fluency in German
- Good English skills
- Team player with an open-minded, solution-oriented attitude
- Independent and self-reliant working style
Benefits
Comp & perks- One of our exclusive watches as a welcome gift
- Modern office with top-quality equipment, including a laptop, monitor, and headset
- Opportunity to work in a hybrid model
- Flexible working hours
- Pleasant working environment
- A wide range of training and development opportunities
- Opportunities for personal growth
- Regular team events
- Employee discounts
- Permanent employment contract