Customer Service Representative

Stillwater Insurance Group

. Respond to service requests across multiple communication channels while meeting established service level objectives .

Posted 10/31/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the insurance industry, focusing on policy issuance, coverage information, and complaint resolution. Proficient in maintaining regulatory compliance and utilizing database systems and Microsoft Office for effective communication and administrative tasks.

Highest-signal resume keywords

Active Personal Lines Property & Casualty Agent LicenseCustomer Service ExperienceStrong Verbal And Written Communication SkillsProficiency In Microsoft OfficeBilingual (Spanish/English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy IssuanceCoverage InformationDatabase SystemsAdministrative FunctionsClerical FunctionsPolicy Changes ProcessingRegulatory ComplianceAttention To DetailTransaction History ManagementCustomer Complaint Resolution

Soft Skills

Strong Organizational SkillsAbility To Manage Multiple PrioritiesAbility To Work IndependentlyAbility To CollaborateListening Skills

Tools & Technologies

Internet ApplicationsMicrosoft Office

Certifications & Qualifications

High School Diploma Or GEDActive Personal Lines Property & Casualty Agent License

Industry Keywords

Insurance AgencyCustomer Service RolePolicyholder AssistanceService Level ObjectivesTrust-Based Relationships

About the role

Key responsibilities & impact

Respond to service requests across multiple communication channels while meeting established service level objectives
Provide policy and coverage information, including account status, transaction history, and explanations of coverage
Assist agents and policyholders with policy issuance, continuation, and updates
Process policy changes accurately and efficiently
Resolve customer complaints, concerns, and inquiries in a timely and professional manner
Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
Collaborate with internal departments to ensure effective resolution of customer needs
Perform administrative and basic clerical/accounting functions as required
Adhere to company guidelines, procedures, and regulatory compliance standards
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
Active Personal Lines Property & Casualty Agent License (2-20 FL)
Ability to maintain licensure in required states based on business needs
Strong verbal and written communication skills
Proficiency in database systems, internet applications, and Microsoft Office
Strong organizational skills and ability to manage multiple priorities
High level of accuracy and attention to detail
Ability to work independently and collaboratively
If remote, ability to maintain stable internet service and a quiet work environment
Employment offer contingent upon successful completion of a background investigation and pre-employment drug screening
Prior insurance agency or carrier experience in a customer service role preferred
Bilingual (Spanish/English) preferred

Benefits

Comp & perks

Generous additional compensation available for optional Saturday shifts
Supportive, team-oriented culture
Opportunities for continued learning and career growth
Recognition for service excellence and performance
Workplace built on trust, integrity, and respect
Remote work from home option
Equal opportunity employer
Drug-free workplace