Associate Director – Technical Producer

Stitch

. Lead, manage, coach, and develop a team of Technical Producers .

Posted 11/12/2026full-timeRemote • United States, CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing high-performance teams within marketing technology and customer engagement implementations, with a strong focus on client relationships and technical leadership in HTML, CSS, Liquid, and JavaScript. Proven ability to drive successful project outcomes through effective coaching, strategic planning, and the use of advanced marketing automation tools.

Highest-signal resume keywords

Technical Leadership in HTML, CSS, Liquid, and JavaScriptExpertise in Braze API and Advanced FeaturesPeople Leadership with Team Development ExperienceClient-Facing Experience with Executive PresenceExperience in Marketing Technology Implementations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HTMLCSSLiquidJavaScriptBraze APIGamificationAPI IntegrationsCustom Preference CentersQA StandardsSolution Design

Soft Skills

CoachingTeam DevelopmentClient Relationship ManagementFeedback ProvisionCross-Functional Collaboration

Tools & Technologies

BrazeCursorMarketing Automation PlatformsWebhooksDrag and Drop Editor

Industry Keywords

Marketing TechnologyCustomer EngagementConsultingEnterprise-Level ClientsHigh-Impact Work

About the role

Key responsibilities & impact

Lead, manage, coach, and develop a team of Technical Producers
Set expectations, provide feedback, and build team skills
Keep utilization, quality, and delivery on track
Shape employee experience, culture, and connection
Own onboarding, ramp plans, and enablement for new Technical Producers
Partner with Delivery leadership, Operations, and Talent on staffing, resourcing, hiring profiles, and interviews
Guide complex Braze implementations, including gamification, custom preference centers, advanced Canvas, and API-triggered messaging
Define solution patterns, rendering standards, QA standards, and development frameworks
Build reusable assets and scalable methodologies
Ensure design reviews and key quality processes occur consistently
Provide technical leadership in Liquid, HTML/CSS, JavaScript, the Braze API, workspace administration, and webhooks
Champion responsible and effective use of AI tools such as Cursor
Lead escalations for complex or at-risk accounts
Own executive-level client relationships and present to C-suite stakeholders
Drive long-term client relationships and account growth
Ensure production of solution designs, technical requirements, QA standards, and audience-adapted deliverables
Manage personal time to meet billable targets while leading the team
Travel occasionally, up to 20%, for client meetings, workshops, and onsite engagements
Perform other duties as assigned

Requirements

What you’ll need

7–10 years of hands-on experience with marketing technology and customer engagement implementations
5+ years in consulting, with proven success driving high-impact work for enterprise-level clients
2+ years of direct people leadership experience
Experience leading teams of 6–8 direct reports or more
Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring excellent delivery
Expert-level HTML, CSS, and Liquid, plus working JavaScript knowledge
Deep experience with marketing automation or customer engagement platforms, including advanced features such as gamification, API integrations, and custom preference centers
Preferred: strong understanding of Braze Canvas, the Braze API, workspace administration, and data troubleshooting for messaging
Executive presence and client-facing experience within an agency or consultancy
Track record of facilitating cross-functional war rooms for high-risk issues
Deep, everyday experience with AI code editors such as Cursor, and ability to lead a team in adopting them
Bonus: Excellent email creation using Braze’s Drag and Drop Editor
Occasional travel, up to 20%, for client meetings, workshops, and onsite engagements
Must have legal authorization to work in the United States or Canada without employer sponsorship, now and in the future

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401k with company match
Flexible PTO policy
Monthly tech stipend
Paid parental leave
In-person onboarding experience at our HQ in Indianapolis, Indiana
Mental well-being support