Client Partner

Stitch

. Own a Book of Business of established clients with opportunities for continued growth .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving revenue growth within marketing technology environments, with a strong focus on lifecycle marketing, customer engagement, and strategic account planning. Proficient in leveraging martech tools like Braze to deliver measurable value and actionable insights for clients.

Highest-signal resume keywords

Client Relationship ManagementLifecycle Marketing ProgramsMartech ExpertiseRevenue Growth StrategyFinancial Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RetentionCampaign OperationsData AnalyticsSegmentationPersonalizationCross-Channel EngagementPricing StrategyForecasting AccuracyAccount Growth StrategiesBusiness Case Development

Soft Skills

Strategic ThinkingProblem-SolvingAdaptabilityCollaborationCommunication

Tools & Technologies

BrazeMartech EcosystemCustomer Engagement Platforms

Industry Keywords

Digital StrategyMarketing TechnologyClient StakeholdersOnboardingRetentionLoyalty ProgramsQBRsCommercial Performance

About the role

Key responsibilities & impact

Own a Book of Business of established clients with opportunities for continued growth
Drive client retention and expansion by understanding desired outcomes and connecting Stitch’s work to measurable value
Identify opportunities across campaign operations, data and analytics, loyalty programs, AI-enabled capabilities, creative services, and other Stitch expertise
Serve as the face of Stitch and trusted advisor for client stakeholders
Own client relationships end-to-end and drive predictable revenue growth
Build connections across multiple client stakeholders and partner closely with Delivery
Provide strategic thinking, clear points of view, and actionable recommendations across marketing, martech, and marketing operations
Own renewals, expansions, and commercial performance; develop quarterly growth plans
Establish business outcomes for accounts and use them to guide account planning, value discussions, QBRs, and expansion strategy
Translate client business goals into integrated roadmaps spanning data, creative, strategy, and technology
Lead pricing, scoping, and negotiation of Statements of Work with Delivery
Build multi-threaded relationships across client marketing, product, data, and technology teams
Lead client meetings, QBRs, and onsite sessions
Monitor client environments for changing needs, risks, and strategic shifts; proactively drive resolution
Coordinate with Delivery Directors and internal partners on project health, resource allocation, margins, and forecasts
Keep Delivery members informed and aligned for a coordinated client partnership
Maintain fluency in Braze, customer engagement, and the broader martech ecosystem
Support peer onboarding and capability development
Help develop playbooks, sales frameworks, and sales motions
Share insights and successful practices across the ECP-led portfolio

Requirements

What you’ll need

6–10 years of experience managing client relationships and driving growth within martech consulting, digital strategy, or marketing technology environments
Required experience developing, advising on, or supporting lifecycle and relationship marketing programs
Working understanding of customer journeys, segmentation, personalization, and cross-channel engagement across onboarding, retention, loyalty, and reactivation
Track record of successfully owning a Book of Business and driving predictable revenue growth within existing accounts
Experience and confidence leading meetings with all levels of marketing organizations with clear structure, outcomes, and next steps
Demonstrated financial fluency, including pricing strategy, forecasting accuracy, and margin management
Growth mindset and willingness to take ownership and drive outcomes for the team’s success
Strong understanding of martech; Braze experience preferred
Ability to move quickly, prioritize effectively, and adapt to a rapidly changing and growing market
Experience developing and presenting account growth strategies, solution recommendations, and business cases connecting client needs to measurable value and investment decisions
Resourceful problem-solving skills and ability to mobilize the right people and capabilities around evolving client needs
Ability to balance client advocacy with commercial discipline, including judgment around scope, pricing, margin, and contractual commitments
Ability to travel up to 25%
Must be eligible to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401k with company match
Flexible PTO policy
Monthly tech stipend
Paid parental leave
In-person onboarding experience at our HQ in Indianapolis, Indiana
Mental well-being support