Associate Director, Medical Information

Stoke Therapeutics

. Develop, review, and maintain Standard Response Documents, FAQs, and customized scientific responses .

Posted 11/4/2026full-timeRemote • Massachusetts • United StatesSenior💰 $185,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medical Information operations, including the development of scientific response content, compliance with regulatory standards, and effective collaboration across functions. Proficient in managing inquiry trends, vendor performance, and training while ensuring high-quality standards and timely responses.

Highest-signal resume keywords

Medical Information Operations ManagementScientific Writing and CommunicationRegulatory Compliance KnowledgeInquiry Management Systems FamiliarityVendor Performance Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scientific Response DevelopmentLiterature EvaluationMedical Inquiry ResponseMLR Review SupportSOP DevelopmentData Privacy KnowledgeQuality Standards ImplementationOperational Workflow ManagementAdverse Event ReportingContent Governance

Soft Skills

Analytical SkillsOrganizational SkillsCollaborationJudgmentPrioritization

Tools & Technologies

Veeva PromoMatsSharePointMLR Platforms

Certifications & Qualifications

Advanced Degree (PharmD, PhD, or Equivalent)

Industry Keywords

BiotechPharmaMedical InformationRegulatory MilestonesSafety ReportingRare DiseaseNeurologyGlobal MI OperationsOutsourced MI OperationsClinical Development to Commercialization

About the role

Key responsibilities & impact

Develop, review, and maintain Standard Response Documents, FAQs, and customized scientific responses
Partner on content planning and prioritization for inquiry needs, emerging data, publications, regulatory milestones, and launch readiness
Coordinate Medical, Legal, and Regulatory submissions, resolve stakeholder feedback, and support timely approvals and content updates
Respond to healthcare professional and patient/caregiver inquiries, including complex or escalated requests
Evaluate literature and consult subject matter experts
Support intake, triage, documentation, and escalation practices
Monitor response quality and timeliness
Report adverse events and product complaints to Pharmacovigilance and Product Quality
Support medical congress activities and partner with Field Medical on inquiry intake, handoff, and escalation
Manage assigned daily Medical Information operations and outsourced contact center services
Oversee service levels, deliverables, response quality, training, and issue resolution
Partner with the Senior Director on vendor performance, scope, capacity, budget inputs, resource recommendations, corrective actions, and continuous improvement
Coordinate scientific and operational training for vendors and internal stakeholders
Support readiness for emerging data, program milestones, and potential launch
Develop, implement, and maintain Medical Information SOPs, work instructions, quality standards, and training documentation
Maintain inspection-ready records and support audits, inspections, and remediation activities
Identify operational and compliance risks and recommend improvements
Provide scientific and operational guidance to colleagues and vendor staff
Manage Medical Information metrics and insights
Analyze inquiry trends, content gaps, emerging scientific needs, and operational performance
Synthesize Medical Information findings into reports and presentations for leadership and cross-functional stakeholders
Report to the Senior Director, Medical Information & Operations
Collaborate cross-functionally to support compliant scientific exchange

Requirements

What you’ll need

Advanced degree (PharmD, PhD, or equivalent scientific background preferred)
6-8+ years of experience within biotech/pharma, including at least 3 years in Medical Information or closely related scientific communications activities
Experience developing scientific response content, evaluating literature, responding to medical inquiries, and supporting MLR review
Strong working knowledge of laws and regulations applicable to Medical Information, including nonpromotional scientific exchange, safety reporting, and data privacy
Strong scientific writing, communication, analytical, and organizational skills
Ability to collaborate across functions, exercise sound judgment, and manage competing priorities
Familiarity with inquiry management, content management, or MLR platforms, such as Veeva PromoMats, SharePoint, or equivalent systems
Comfort working in a fast-paced, evolving environment
Approximately 10% travel
Preferred: experience in rare disease and/or neurology
Preferred: experience in global MI operations, including audit and/or inspection support
Preferred: experience supporting outsourced MI operations, vendor performance, training, and quality improvement
Preferred: experience developing MI SOPs, content governance, and operational workflows
Preferred: experience scaling MI capabilities to support launch readiness and transitioning from clinical development to commercialization
Preferred: experience translating MI trends into recommendations and presenting insights to senior stakeholders

Benefits

Comp & perks

Annual bonus
Equity participation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parental leave
401K plan with company match
Unlimited vacation time
Tuition assistance
Employee Stock Purchase Program (ESPP)
Flexible work arrangements