FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Commercial Retention Analyst
Stone & Company. Handle proactive and reactive customer interactions by phone and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills, with a focus on negotiation, conflict resolution, and customer retention. Capable of building long-term partnerships and suggesting process improvements to enhance service delivery.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceStrong Negotiation SkillsConflict ResolutionCustomer Retention Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCustomer-Focused ApproachResilienceAbility to Overcome Objections
Industry Keywords
Financial MarketsCommercial TermsCustomer InteractionsService ToolsPerformance Review
About the role
Key responsibilities & impact- Handle proactive and reactive customer interactions by phone and chat
- Negotiate commercial terms
- Prevent customer cancellations
- Understand the customer’s situation and the underlying reasons for dissatisfaction
- Propose solutions suited to the customer’s business
- Resolve issues efficiently
- Rebuild entrepreneurs’ trust and establish long-term partnerships
- Participate in training sessions and performance review meetings, and create action plans to achieve goals
- Suggest improvements to service tools, processes, and channels
Requirements
What you’ll need- At least 1 year of prior sales experience
- Customer service experience
- Excellent verbal and written communication skills
- Ability to explain information clearly and maintain a customer-focused approach
- Strong negotiation and influencing skills
- Resilience and the ability to overcome objections and handle conflict situations
- A completed university degree is a plus, but not required
- Customer retention experience is a plus
- Knowledge of financial markets is a plus
- Availability to work an 8-hour CLT employment schedule, with a 1-hour break, on a 5-on, 2-off schedule
- Availability to work shifts between 8:00 a.m. and 8:30 p.m.
Benefits
Comp & perks- Fixed salary
- Variable compensation package* (profit-sharing, long-term incentive plan, or commission—provided according to role eligibility and not offered as a choice)
- Health and dental insurance with copayments (except for employees with disabilities, who are not subject to copayments)
- Hospital Virtual Verde: telemedicine team available 24 hours a day, 7 days a week
- Medication allowance
- Meal and/or food allowance—Pluxee* (except for 6-hour Commercial Executive roles)
- Childcare allowance (for children up to 5 years and 11 months old)
- Allowance for employees with children with disabilities
- Life insurance
- Fuel allowance or commuting allowance*
- Home-office allowance* (for hybrid or remote contracts only)
- Welcome kit for new parents
- SESC partnership*
- Education benefit—internal self-development platform (Studa and Stone Library)
- Acolhe360º—free emotional support
- Quick massage and on-site clinic*
- Wellhub
- TotalPass
- Pet Club
- Flash
- Férias&Co
- Transportation voucher
- Allya
- Educational partnerships
- Professional development training