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Retention Sales Analyst – Exclusive Opportunity for People with Disabilities
Stone & Company. Handle outbound and inbound customer interactions via phone and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills, with a focus on negotiation, conflict resolution, and customer retention in the financial services market. Capable of effectively communicating and proposing tailored solutions to enhance customer satisfaction and loyalty.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceNegotiation SkillsVerbal Communication SkillsConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionCommercial NegotiationProblem SolvingAction Plan DevelopmentProcess Improvement
Soft Skills
ResilienceCustomer-Focused ApproachWritten Communication SkillsInfluencing Skills
Certifications & Qualifications
Higher Education Degree
Industry Keywords
Financial Services MarketCustomer InteractionCancellation PreventionCustomer Satisfaction
About the role
Key responsibilities & impact- Handle outbound and inbound customer interactions via phone and chat
- Negotiate commercial terms
- Prevent and reverse cancellation requests
- Understand the customer’s situation and identify the reasons for dissatisfaction
- Propose solutions suited to the customer’s business
- Resolve issues efficiently and regain the entrepreneur’s trust
- Participate in training sessions and results meetings, and create action plans to achieve objectives
- Propose improvements to tools, processes, and customer service channels
- Contribute to maintaining the ongoing relationship between Stone and its customers
Requirements
What you’ll need- Previous sales experience (at least 1 year)
- Customer service experience
- Strong verbal and written communication skills
- Ability to explain information clearly and remain customer-focused
- Negotiation and influencing skills
- Resilience and the ability to overcome objections and handle conflict situations
- Customer retention experience (preferred)
- Completed higher education degree (preferred)
- Knowledge of the financial services market (preferred)
- This position is exclusively for People with Disabilities (PwD)
- Availability to work an 8-hour CLT schedule, with a 1-hour break, Monday through Friday
- Availability for shifts between 8:00 a.m. and 8:30 p.m., primarily starting at 10:00 a.m. or 11:00 a.m.
Benefits
Comp & perks- Fixed salary
- Variable compensation package (profit sharing, long-term incentive plan, or commission), depending on role eligibility
- Health and dental insurance with copayments (no copayments for eligible employees with disabilities)
- Hospital Virtual Verde: 24/7 telemedicine
- Prescription medication allowance
- Meal and/or food allowance – Pluxee
- Childcare allowance for children up to 5 years and 11 months old
- Allowance for children with disabilities
- Life insurance
- Fuel allowance or commuting allowance
- Home office allowance for hybrid or remote contracts
- Welcome kit for new parents
- SESC partnership
- Education benefit: Internal self-development platform (Studa and Stone Library)
- Acolhe360°: Free emotional support
- Quick massage and on-site medical clinic
- Optional benefits: Wellhub, TotalPass, Pet Club, Flash, Férias&Co, transportation voucher, Allya, and educational partnerships