Senior Operations and Compliance Analyst

Stone & Company

. Perform continuous operational monitoring of Tag IMF participants.

Posted 10/9/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in operational monitoring and regulatory compliance, with strong skills in data management and analysis. Capable of utilizing various tools for tracking, documentation, and communication within the payments market framework.

Highest-signal resume keywords

Operational MonitoringRegulatory ComplianceData ManagementAttention To DetailExperience With Ticketing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeGoogle SheetsData AnalysisOperational Database ManagementRegulatory MonitoringDocumentation PreparationData TrackingSpreadsheet ManagementTriage HandlingEvidence Collection

Soft Skills

Attention To DetailDeadline Management

Tools & Technologies

ServiceNowTrelloSlackMicrosoft TeamsSalesforceTopDeskJiraZendeskLooker StudioPower BI

Industry Keywords

Payments MarketCentral Bank Of Brazil RegulationsBCB Resolutions No. 264BCB Resolutions No. 304

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Perform continuous operational monitoring of Tag IMF participants.
Ensure the delivery and tracking of atypical activity notifications (CSOs).
Monitor response SLAs.
Support the preparation of documentation for regulatory and dispute processes.
Conduct the triage and initial handling of manual regulatory monitoring alerts (INCs and PRBs).
Send standard notifications to participants regarding missing UR records, settlement failures, schedule reconciliation, and repeat-offense notices.
Track dispute response deadlines, maintain the spreadsheet of sent CSOs, and record the justifications received.
Organize analyses, create tracking views, and manage large datasets related to customers’ operational monitoring.
Collect, organize, and archive evidence for inspection, penalty, and OFP investigation case files.
Update dashboards in Trello and Google Sheets, as well as tickets in ServiceNow/Taghub.

Requirements

What you’ll need

Microsoft Office / Google Sheets (Intermediate): Proficiency in control spreadsheets, filters, and the organization of operational databases.
Previous experience with ticketing tools such as ServiceNow, Salesforce, TopDesk, Jira, or Zendesk.
Experience with Slack or Microsoft Teams.
Experience with Trello.
Strong attention to detail, rigorous deadline management, and the ability to track operational routines without compromising quality.
Preferred: Familiarity with the payments market and Central Bank of Brazil regulations (BCB Resolutions No. 264 and 304).
Preferred: Knowledge of Looker Studio, Datadog, or Power BI.

Benefits

Comp & perks

Fixed salary
Variable Compensation Package* (profit-sharing, long-term incentive, or commission – provided based on role eligibility and not available as a free-choice option)
Co-pay Health and Dental Plans (except for employees with disabilities who are not subject to co-payments)
Hospital Virtual Verde: 24/7 telemedicine team
Medication subsidy
Meal and/or Food Voucher – Pluxee*
Childcare assistance (for children up to 5 years and 11 months old)
Assistance for employees with children with disabilities
Life insurance
Fuel allowance or commuting assistance*
Home-office allowance* (for Hybrid or Remote contracts only)
New-parent welcome kit
SESC partnership*
Education benefit – Internal self-development platform (Studa and Stone Library)
Acolhe360º – Free emotional support
Quick massage and on-site clinic*
Wellhub
TotalPass
Pet Club
Flash
Férias&Co
Transportation voucher
Allya
Educational partnerships