Senior Product Manager, Conversational AI, Growth

Stone & Company

. Design and evolve Lucy’s conversation flows, a commercial AI agent, across website, app, and WhatsApp entry points .

Posted 10/15/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and evolving conversation flows for AI agents, utilizing data analysis and A/B testing to drive decision-making and improve lead qualification processes. Proficient in collaborating across multiple teams to enhance product offerings and optimize conversion journeys.

Highest-signal resume keywords

AI Application DevelopmentData Analysis SkillsA/B Testing ExperienceLead Qualification ExpertiseCollaboration in Matrixed Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisA/B TestingLead ScoringConversion Rate OptimizationPrompt VersioningKnowledge Base ManagementCommercial OperationsChatbot DevelopmentGenerative AI

Soft Skills

Collaborative WorkClear WritingNegotiation SkillsStrategic AcumenObjective Decision-Making

Tools & Technologies

AmplitudeLookerMetabaseClaude CodeAppScriptCRM SystemsDigital ProductsConversational AI PlatformsGrowth Operations ToolsFintech Solutions

Industry Keywords

PaymentsFintechSmall and Medium-Sized BusinessesMultiproduct PortfoliosCommercial AI AgentsRevenue InfrastructureQualification FunnelSelf-Service ChannelsSales Team CollaborationDigital Channels

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design and evolve Lucy’s conversation flows, a commercial AI agent, across website, app, and WhatsApp entry points
Apply routing rules and direct each lead to the highest-value channel: self-service, the app, the sales team, or Lucy herself
Plan and conduct A/B tests of new flows and questions, always using a control group, and make data-driven decisions about what goes into production
Monitor qualification funnel metrics daily, such as completion rate, time to first contact, and conversion in the destination channel
Ensure each lead reaches the CRM with structured data and identified purchase intent
Review rejected or unconverted leads with channel leaders and adjust routing rules
Review conversations and use automated quality evaluations to identify and prioritize improvements
Work with generative AI, data, and technology teams to evolve Lucy’s prompts, versions, and knowledge base
Lead Lucy’s evolution toward multiproduct qualification by identifying needs related to accounts, credit, payment links, and other products
Document flows, tests, and results, and share learnings with sales and product teams
Growth Ops builds and operates the revenue infrastructure for Stone’s digital channels, focusing on profitability, NPV, and efficiency

Requirements

What you’ll need

Strong ability to work collaboratively, as this is a matrixed position that depends, in most cases, on the engineering team for implementation
Demonstrated use of AI—especially Claude Code—to build internal data analysis products
Strong business and strategic acumen to guide initiatives with the product and engineering teams
Data analysis skills for decision-making: SQL and BI or product analytics tools (Amplitude, Looker, Metabase, AppScript, or similar)
Experience with experimentation: A/B testing, control groups, and results analysis
Clear and objective writing
Ability to work effectively with multiple areas simultaneously (sales, data, technology, and product) and negotiate priorities
Preferred: experience with LLMs in production, evals, prompt versioning, and knowledge bases (RAG)
Preferred: experience with digital products, growth, CRO, or commercial operations, with ownership of a funnel or conversion journey
Preferred: hands-on experience with chatbots, assistants, or conversational AI agents
Preferred: experience with lead scoring, qualification, or demand routing
Preferred: experience in payments, fintech, or sales to small and medium-sized businesses
Preferred: experience with multiproduct portfolios, such as digital accounts, credit, or payment links
Employment terms: 8 hours per day plus a 1-hour break; 5-day workweek, Monday through Friday

Benefits

Comp & perks

Variable Compensation Package* (profit-sharing, long-term incentive plan, or commission)
Health and dental insurance with copayments
Verde Virtual Hospital: telemedicine team available 24 hours a day, 7 days a week
Medication subsidy
Meal and/or food allowance – Pluxee*
Childcare assistance (for children up to 5 years and 11 months old)
Assistance for employees with children with disabilities
Life insurance
Fuel or commuting allowance*
Home office allowance* (for Hybrid or Remote contracts only)
Welcome kit for new parents
SESC partnership*
Education benefit – internal self-development platform (Studa and Stone Library)
Acolhe360º – free emotional support
Quick massage and on-site clinic*
Wellhub
TotalPass
Pet Club
Flash
Férias&Co
Transportation voucher
Allya
Educational partnerships