Commercial Lines Account Manager

Stone Hendricks Group

. Provide professional, high-quality customer service by responding promptly to client calls, written requests, and inquiries .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial lines account management, focusing on client retention, cross-selling, and effective communication. Proficient in managing policy transactions and maintaining relationships with clients and carrier partners.

Highest-signal resume keywords

Commercial Lines Account ManagementProperty & Casualty LicenseClient Retention StrategiesExperience With Non-Admitted MarketsCRIS Designation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Transactions ProcessingQuoting CoverageContract Insurance Requirements ReviewApplied Agency Management SystemAccount Rounding

Soft Skills

Excellent Communication SkillsCustomer Service OrientationTime ManagementOrganizational SkillsRelationship Building

Tools & Technologies

Carrier WebsitesOnline Quoting Systems

Certifications & Qualifications

Active Property & Casualty LicenseCRIS Designation

Industry Keywords

Commercial LinesClient ManagementConstruction-Related CoursesRenewal Book ManagementClaims Support

About the role

Key responsibilities & impact

Provide professional, high-quality customer service by responding promptly to client calls, written requests, and inquiries
Manage a renewal book of business with a focus on client retention, cross-selling, and account rounding
Assist producers with completing applications, preparing new business and renewal quotes, and managing submissions
Process policy transactions including renewals, endorsements, certificates, billing, audits, and rewrites
Maintain accurate records in the Applied agency management system and follow established workflows and procedures
Build and maintain relationships with carrier partners and team members
Review policies, endorsements, and audits for accuracy before delivery to clients
Market, quote, and bind coverage for new and renewal accounts, including smaller renewals independently
Advise clients on coverages, answer policy questions, and identify opportunities to expand coverage or fill gaps
Support claims by notifying carriers, following up on outstanding claims, and assisting with resolution
Conduct client and carrier meetings when requested
Maintain required continuing education, including construction-related courses

Requirements

What you’ll need

Minimum 5+ years of experience in commercial lines account management
At least 3 of the last 5 years in an account manager role
Strong background working with contractors, including reviewing contract insurance requirements and issuing certificates
Active Property & Casualty license in Pennsylvania and New Jersey
Experience with non-admitted markets
Knowledge of carrier websites and online quoting systems
Excellent written and verbal communication skills
Strong customer service orientation, professionalism, and ability to build relationships
Effective time management and organizational skills with ability to balance multiple priorities
Self-motivated, goal-oriented, and detail-focused
Willingness to complete continuing education courses, including construction-related courses
CRIS designation preferred

Benefits

Comp & perks

Potential career paths include promotion to Account Executive, Producer, or Agency Operations Manager as roles become available.