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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and negotiation skills, with a focus on building long-term partnerships and resolving conflicts effectively. Possesses the ability to communicate clearly and maintain a customer-centric approach while recommending improvements to service processes.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsVerbal Communication SkillsConflict ResolutionCustomer Retention Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceCustomer RetentionUnderstanding Financial Markets
Soft Skills
Written Communication SkillsResilienceAbility to Overcome Objections
Tools & Technologies
Customer Service Tools
Industry Keywords
Customer InteractionsCommercial TermsCrisis ManagementPerformance ReviewAction Plans
About the role
Key responsibilities & impact- Handle inbound and outbound customer interactions via phone and chat
- Negotiate commercial terms and prevent cancellation requests
- Understand the customer’s situation and identify the underlying reasons for dissatisfaction
- Propose solutions suited to the customer’s business
- Resolve issues quickly and turn crisis situations into opportunities to regain entrepreneurs’ trust
- Build and maintain long-term customer partnerships
- Participate in training sessions and performance review meetings, and create action plans to achieve targets
- Recommend improvements to customer service tools, processes, and channels
Requirements
What you’ll need- At least 1 year of previous sales experience
- Customer service experience
- Strong verbal and written communication skills
- Ability to explain information clearly and maintain a customer-focused approach
- Negotiation and influencing skills
- Resilience and the ability to overcome objections and handle conflict situations
- Customer retention experience is a plus
- A completed undergraduate degree is a plus
- Knowledge of financial markets is a plus
- Availability to work an 8-hour CLT employment schedule, with a 1-hour break, five days a week (5x2 schedule)
- Positions exclusively available to people with disabilities (PwD)
Benefits
Comp & perks- Fixed salary
- Variable compensation package* (profit sharing, long-term incentive plan, or commission—provided according to the position’s eligibility; employees cannot freely choose the applicable model)
- Health and dental plans with copayments (except for employees with disabilities, who are not subject to copayments)
- Verde Virtual Hospital: telemedicine team available 24 hours a day, 7 days a week
- Medication subsidy
- Meal and/or food allowance – Pluxee*
- Childcare allowance (for children up to 5 years and 11 months old)
- Allowance for children with disabilities
- Life insurance
- Fuel allowance or commuting assistance*
- Home office allowance* (for hybrid or remote contracts only)
- Welcome kit for new parents
- SESC partnership*
- Education benefit – internal self-development platform (Studa and Stone Library)
- Acolhe360º – free emotional support
- Quick massage and on-site clinic*
- Wellhub
- TotalPass
- Pet Club
- Flash
- Férias&Co
- Transportation voucher (VT)
- Allya
- Educational partnerships