Client Sales Executive

Stowe Family Law LLP

. Deal with new business enquiries for the Central Sales Team .

Posted 11/6/2026full-timeHarrogate • United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional client service skills and the ability to handle sensitive situations with empathy. Proficient in telephony sales and adept at accurately recording client information in Salesforce.

Highest-signal resume keywords

Telephony Sales BackgroundExceptional Client Service SkillsSalesforce Case Management SystemInbound And Outbound CallsAbility To Work Rotating Shift Pattern

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceClient Information RecordingFixed-Fee Meeting ConversionBest-Practice Working MethodsRegional Skill Set Matching

Soft Skills

EmpathyProfessionalismSensitivity To Client Needs

Industry Keywords

Central Sales TeamClient EnquiriesLawyer LiaisonClient Requests Handling

About the role

Key responsibilities & impact

Deal with new business enquiries for the Central Sales Team
Understand each client's needs through warm inbound and outbound calls
Reassure clients and handle their requests professionally and empathetically
Accurately record client information in Salesforce
Convert clients to fixed-fee meetings or immediately progressing clients for the firm's lawyers
Liaise with lawyers across the country to establish best-practice working methods
Understand lawyer availability and preferred regional working methods
Match clients with lawyers based on regional skill sets and team expertise

Requirements

What you’ll need

Telephony sales background
Exceptional client service skills
Ability to deal sensitively with emotional or upset clients
Ability to make inbound and outbound calls
Ability to accurately record information in Salesforce case management system
Full-time availability for 35 hours per week
Ability to work the bi-weekly rotating shift pattern
Ability to work from the Harrogate office during training and approximately one day per week thereafter

Benefits

Comp & perks

Sales Incentive Scheme
Flexible working
Wellbeing culture, including Mental Wellbeing days and access to counselling sessions
Volunteering leave
Diversity public holidays
26 days holiday
Enhanced adoption, maternity and paternity pay
Paid leave for fertility treatment
Emergency dependants leave
Bereavement leave
Medicash health insurance, including 24/7 GPs, dental, counselling and gym discounts
Training grants
Life Assurance
Contributory pension
Paid three-week new starter training