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Client Sales Executive
Stowe Family Law LLP. Deal with new business enquiries for the Central Sales Team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional client service skills and the ability to handle sensitive situations with empathy. Proficient in telephony sales and accurately recording client information in Salesforce.
Highest-signal resume keywords
Telephony Sales BackgroundExceptional Client Service SkillsEmpathy in Client InteractionsSalesforce ProficiencyInbound And Outbound Warm Calls
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceClient Information RecordingTelephony Sales
Soft Skills
EmpathyClient Relationship ManagementCommunication Skills
Industry Keywords
Client Needs AssessmentFixed-Fee MeetingsBest-Practice LiaisonLawyer Availability Understanding
About the role
Key responsibilities & impact- Deal with new business enquiries for the Central Sales Team
- Understand each client's needs through inbound and outbound warm calls
- Reassure clients and handle requests professionally and empathetically
- Accurately record client information in Salesforce
- Convert clients to fixed-fee meetings or immediately progressing clients for the firm's lawyers
- Liaise with lawyers across the country to establish best-practice ways of working
- Understand lawyer availability and preferred regional working methods
- Identify regional and team-specific skill sets so clients speak with the most suitable lawyer
Requirements
What you’ll need- Telephony sales background
- Exceptional client service skills
- Ability to deal sensitively with emotional or upset clients
- Ability to understand client needs through inbound and outbound warm calls
- Ability to accurately record client information in Salesforce
- Ability to work Tuesday, Wednesday and Thursday, 09:00–17:30, 22.5 hours per week
- Attendance at two-week new starter training at the Harrogate office
Benefits
Comp & perks- Sales Incentive Scheme
- A wellbeing culture, including Mental Wellbeing days and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash health insurance, including 24/7 GPs, dental, counselling and gym discounts
- Training grants
- Life Assurance
- Contributory pension
- Flexible working
- Unlimited progression opportunities
- Supportive workplace culture