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Client Sales Executive, Part-time
Stowe Family Law LLP. Deal with new business enquiries through inbound and outbound warm calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephony sales skills and exceptional client service abilities, effectively managing client inquiries and matching them with appropriate legal professionals. Proficient in using Salesforce for accurate client information management and maintaining empathetic communication with clients.
Highest-signal resume keywords
Telephony Sales BackgroundExceptional Client Service SkillsSalesforce ProficiencyEmpathetic CommunicationClient Needs Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismSensitivity to Client Emotions
Tools & Technologies
SalesforceCase Management System
Industry Keywords
Client EnquiriesFixed-Fee MeetingsLawyer LiaisonBest-Practice Working MethodsRegional Skill Sets
About the role
Key responsibilities & impact- Deal with new business enquiries through inbound and outbound warm calls
- Understand each client's needs
- Reassure clients and handle requests professionally and empathetically
- Accurately record client information in Salesforce
- Convert clients to fixed-fee meetings or immediately progressing clients for lawyers
- Liaise with lawyers across the country to establish best-practice working methods
- Understand lawyers' availability and regional working preferences
- Match clients with lawyers based on regional skill sets
Requirements
What you’ll need- Telephony sales background
- Exceptional client service skills
- Ability to deal sensitively with emotional or upset clients
- Ability to work part-time, 22.5 hours per week
- Availability to work Tuesday, Wednesday, and Thursday from 09:00 to 17:30, with a one-hour lunch
- Ability to work from the Harrogate office during training and approximately one day per week afterward
- Ability to use Salesforce or a comparable case management system
Benefits
Comp & perks- Sales Incentive Scheme
- Wellbeing culture, including Mental Wellbeing days and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash health insurance, including 24/7 GPs, dental, counselling, and gym discounts
- Training grants
- Life Assurance
- Contributory pension
- Flexible working
- Paid three-week new starter training