Platform Support Engineer

Stowe Family Law LLP

. Provide technical day-to-day support across Salesforce, Nebulaw, Certinia and integrated applications .

Posted 11/6/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £45,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong hands-on experience in Salesforce administration and configuration, including the ability to create and maintain Salesforce Flows and declarative automation. Capable of translating business requirements into practical platform solutions while providing excellent user support and communication.

Highest-signal resume keywords

Salesforce AdministrationSalesforce Flows ConfigurationTroubleshooting Technical IssuesSalesforce Security ManagementAgile Delivery Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationSalesforce AutomationRoot Cause AnalysisData ManagementBusiness Process ConfigurationUser ManagementReport and Dashboard CreationIntegration SupportRelease ManagementTechnical Documentation

Soft Skills

Strong Communication SkillsCustomer-Focused SupportProblem-Solving SkillsCollaborationRelationship Building

Tools & Technologies

SalesforceNebulawCertiniaCopadoSaaS Platforms

Certifications & Qualifications

Salesforce Certified AdministratorSalesforce Platform App Builder

Industry Keywords

CRM SystemsLegal Management SystemsCase Management SystemsAgile MethodologyProfessional Services

About the role

Key responsibilities & impact

Provide technical day-to-day support across Salesforce, Nebulaw, Certinia and integrated applications
Investigate and resolve incidents and service requests through detailed technical analysis
Troubleshoot Salesforce configuration, automation, permissions, data and business process issues
Investigate integration-related issues and help identify where failures are occurring
Own technical issues through to resolution and keep users informed
Perform root cause analysis and identify opportunities to prevent recurring incidents
Escalate issues requiring software development or specialist engineering input
Carry out hands-on Salesforce configuration and administration
Configure and maintain Salesforce Flows and declarative automation
Create and maintain objects, fields, record types, page layouts, validation rules and other platform configuration
Manage users, permission sets, access and security configuration
Create and maintain reports and dashboards
Configure solutions supporting business processes and user journeys
Carry out controlled data changes and corrections
Assess impact and risk of configuration changes before implementation
Maintain documentation for platform configuration and changes
Translate business requirements into practical platform changes
Work with users and stakeholders to identify improvements
Configure, test and validate changes before release
Support user acceptance testing and resolve testing issues
Participate in release and deployment activities, including post-release validation
Collaborate with Platform Support Lead and Platform Engineers on custom development, integrations and complex solutions
Participate in agile ceremonies including stand-ups, refinement and sprint planning
Identify recurring support issues and permanent fixes
Create and maintain technical documentation, runbooks, support guides and knowledge articles
Share technical knowledge with the Platform Support team
Build internal platform capability and reduce reliance on third-party implementation partners
Build positive relationships with lawyers and central business teams
Explain technical issues and changes clearly to non-technical users
Provide a professional, responsive and customer-focused support experience

Requirements

What you’ll need

Strong hands-on experience administering and configuring Salesforce
Experience creating and maintaining Salesforce Flows and declarative automation
Good understanding of Salesforce security, users, permission sets and access controls
Experience working with Salesforce objects, fields, record types, page layouts, validation rules and business processes
Strong troubleshooting and technical problem-solving skills
Ability to investigate complex application, automation, process and data issues
Experience delivering and documenting Salesforce configuration changes
Ability to understand business requirements and translate them into practical platform solutions
Confidence working directly with users to investigate and resolve technical problems
Strong communication skills and the ability to explain technical matters to non-technical users
Ability to manage support activity and change work across competing priorities
Salesforce Certified Administrator (desirable)
Salesforce Platform App Builder certification (desirable)
Experience supporting Salesforce integrations and third-party applications (desirable)
Experience with Salesforce Scheduler (desirable)
Experience supporting CRM, legal or case management systems (desirable)
Experience with release management and deployment processes (desirable)
Experience with Copado or similar release management tooling (desirable)
Experience working within an Agile delivery environment (desirable)
Experience supporting SaaS platforms in a professional services organisation (desirable)

Benefits

Comp & perks

Bonus
A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
Volunteering leave
Diversity public holidays
26 days holiday
Enhanced adoption, maternity and paternity pay
Paid leave for fertility treatment
Emergency dependants leave
Bereavement leave
Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
Training grants
Life Assurance
Contributory pension
Flexible working
Unlimited progression opportunities
Supportive place to work