Salesforce Administrator

Stowe Family Law LLP

. Provide technical day-to-day support across Salesforce, Nebulaw, Certinia and integrated applications .

Posted 11/9/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £45,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in Salesforce administration and configuration, including Flows, automation, and security management. Capable of translating business requirements into effective platform solutions while providing exceptional user support and technical problem-solving.

Highest-signal resume keywords

Salesforce AdministrationSalesforce Flows ConfigurationTroubleshooting Technical IssuesUser Acceptance Testing SupportAgile Delivery Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationSalesforce AutomationSalesforce Security ManagementData AnalysisRoot Cause AnalysisTechnical DocumentationBusiness Process TranslationRelease ManagementIntegration SupportSaaS Platform Support

Soft Skills

Strong Communication SkillsCustomer-Focused SupportProblem-Solving SkillsRelationship BuildingAbility to Manage Competing Priorities

Tools & Technologies

SalesforceNebulawCertiniaCopadoSalesforce Scheduler

Certifications & Qualifications

Salesforce Certified AdministratorSalesforce Platform App Builder

Industry Keywords

CRM SystemsLegal Case ManagementProfessional ServicesAgile MethodologyRelease Management Tooling

About the role

Key responsibilities & impact

Provide technical day-to-day support across Salesforce, Nebulaw, Certinia and integrated applications
Investigate and resolve incidents and service requests through detailed technical analysis
Troubleshoot Salesforce configuration, automation, permissions, data and business process issues
Investigate integration-related issues and help identify where failures are occurring
Own technical issues through to resolution and keep users informed
Perform root cause analysis and identify opportunities to prevent recurring incidents
Escalate issues requiring software development or specialist engineering input
Configure and administer Salesforce, including Flows, objects, fields, record types, page layouts, validation rules, reports and dashboards
Manage users, permission sets, access and security configuration
Carry out controlled data changes and corrections
Translate business requirements into practical platform changes
Configure, test and validate changes before release
Support user acceptance testing and resolve testing issues
Participate in release and deployment activities, including post-production validation
Collaborate with the Platform Support Lead and Platform Engineers on custom development, integrations and complex technical solutions
Participate in agile ceremonies including stand-ups, refinement and sprint planning
Create and maintain technical documentation, runbooks, support guides and knowledge articles
Build knowledge of Stowe’s end-to-end business processes and client journey
Identify recurring issues and opportunities for permanent fixes
Build positive working relationships with lawyers and central business teams
Explain technical issues and changes clearly to non-technical users
Provide a professional, responsive and customer-focused support experience

Requirements

What you’ll need

Strong hands-on experience administering and configuring Salesforce
Experience creating and maintaining Salesforce Flows and declarative automation
Good understanding of Salesforce security, users, permission sets and access controls
Experience working with Salesforce objects, fields, record types, page layouts, validation rules and business processes
Strong troubleshooting and technical problem-solving skills
Ability to investigate complex application, automation, process and data issues
Experience delivering and documenting Salesforce configuration changes
Ability to understand business requirements and translate them into practical platform solutions
Confidence working directly with users to investigate and resolve technical problems
Strong communication skills and the ability to explain technical matters to non-technical users
Ability to manage support activity and change work across competing priorities
Salesforce Certified Administrator (desirable)
Salesforce Platform App Builder certification (desirable)
Experience supporting Salesforce integrations and third-party applications (desirable)
Experience with Salesforce Scheduler (desirable)
Experience supporting CRM, legal or case management systems (desirable)
Experience with release management and deployment processes (desirable)
Experience with Copado or similar release management tooling (desirable)
Experience working within an Agile delivery environment (desirable)
Experience supporting SaaS platforms in a professional services organisation (desirable)

Benefits

Comp & perks

Bonus
A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
Volunteering leave
Diversity public holidays
26 days holiday
Enhanced adoption, maternity and paternity pay
Paid leave for fertility treatment
Emergency dependants leave
Bereavement leave
Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts
Training grants
Life Assurance
Contributory pension
Flexible working
Unlimited progression opportunities
Supportive place to work