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IT Service Manager – Managed Services, Web Academy
stp.one | Simplify Legal Work. Responsible for the development and standardization of the cloud and managed services portfolio in the legal tech sector .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and optimizing cloud and managed services in the legal tech sector, with a strong focus on customer-oriented service offerings and data-driven decision-making. Proficient in collaborating across teams to enhance service delivery and customer success.
Highest-signal resume keywords
Cloud Services DevelopmentProduct Management ExperienceCustomer Success StrategyAnalytical Problem SolvingSaaS Solutions Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ServicesProduct ManagementService DevelopmentData AnalysisPricing ModelsCustomer Feedback AnalysisHosting InfrastructureService OptimizationTraining DevelopmentConsulting
Soft Skills
Analytical MindsetEntrepreneurial MindsetCollaborationCommunicationCustomer Orientation
Tools & Technologies
AI-Powered Software SolutionsDigital ToolsE-Learning Platforms
Certifications & Qualifications
IT SpecialistIT Systems Management Specialist
Industry Keywords
Legal TechManaged ServicesSaaSCustomer EnablementService Concepts
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Responsible for the development and standardization of the cloud and managed services portfolio in the legal tech sector
- Analyze and optimize existing services in terms of performance, scalability, customer value, and commercial viability
- Develop and optimize service, sizing, and pricing models for different customer segments
- Evaluate customer requirements and derive suitable hosting, infrastructure, and service concepts
- Analyze customer feedback, support volume, and usage patterns to continuously improve services
- Identify and manage external technology and service partners
- Develop new service offerings and additional value-added services
- Support Sales, Customer Success, and Marketing in positioning and marketing the services
- Responsible for the continuous development of Web Academy content
- Coordinate updates to existing training and product content with Customer Success
- Ensure consistent and up-to-date knowledge transfer for customers and internal teams
- Collaborate with Product Management, Customer Success, Support, Sales, Marketing, and external technology partners
- Participate in recruiting interviews and visit the headquarters in Karlsruhe as part of the application process
Requirements
What you’ll need- Completed IT training (e.g., IT specialist, IT systems management specialist) or a degree in Computer Science, Business Informatics, or a comparable field
- Initial professional experience in Product Management, Product Ownership, Customer Success, Consulting, or a comparable software or SaaS environment
- Interest in SaaS, cloud, hosting, or managed services solutions and customer-oriented service offerings
- Experience combining technical, commercial, and customer-related requirements
- Analytical mindset and enthusiasm for making data-driven decisions and solving complex problems
- Initial experience working with external service providers, technology partners, or hosting providers is an advantage
- Entrepreneurial mindset and interest in pricing, business models, and service development
- Strong affinity for IT, openness to AI-powered software solutions, and interest in new digital tools
- Excellent German and good English language skills, both written and spoken
- Optional: Experience in the legal tech sector
- Experience in customer enablement, training, or e-learning
Benefits
Comp & perks- Annual professional development budget and defined career paths
- Employee referral bonus
- Bicycle leasing
- Subsidies for public transportation
- Workation: up to 30 days per year within the EU
- Subsidy toward prescription computer glasses
- Tax-free non-cash benefits
- Events and company celebrations (summer party, annual kickoff, etc.)
- Flexible working models (hybrid, remote, part-time, etc.)
- English courses for all levels
- Flexible work-life-fit options
- Work from anywhere or from an innovative workspace
- Workcation experiences
- Continuous learning
- Supportive environment
- Diversity-focused workplace