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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content moderation and online safety operations, with a strong ability to apply community standards and regulatory frameworks such as the Digital Services Act and GDPR. Possesses clear communication skills for escalating sensitive issues and managing moderation queues effectively.
Highest-signal resume keywords
Content Moderation ExperienceStrong Judgement in Policy ApplicationClear Communication SkillsFamiliarity with DSA or GDPRExperience with Intercom or Similar Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ModerationOnline Safety OperationsPolicy ApplicationRegulatory FrameworksModeration Queue Management
Soft Skills
Strong JudgementIndependent WorkConcise Communication
Tools & Technologies
IntercomModeration Tool
Industry Keywords
Community StandardsAcceptable Use PolicyDigital Services ActTake It Down ActGDPR
About the role
Key responsibilities & impact- Review reactive user reports and proactive detection flags in Strava's moderation tool and Intercom
- Make content and account enforcement decisions under Community Standards, Acceptable Use Policy, and internal policies
- Own moderation queue targets with the manager and meet SLA expectations
- Maintain high decision accuracy and consistency across tiered response times
- Escalate edge cases, novel policy questions, and high-severity incidents to senior team members or Legal
- Contribute to compliance-driven workflows for the Digital Services Act and Take It Down Act
- Flag policy gaps, tooling friction, and recurring content patterns
- Participate in cross-functional efforts with Policy, Legal, Engineering, and Customer Experience teams
- For the Tue-Sat role, serve as the primary contact for Saturday escalations and time-sensitive regulatory obligations
Requirements
What you’ll need- Experience in content moderation, online safety, or trust and safety operations in any platform context
- Comfort regularly reviewing sensitive and graphic content, including harassment, spam, child safety material, and self-harm
- Strong judgement in applying policy to ambiguous situations
- Clear, concise communication skills for escalating sensitive issues and flagging patterns
- Ability to work independently and manage a moderation queue effectively
- Availability to work on a weekend day, Saturday or Sunday
- Professional fluency in a second European language is a plus
- Experience with Intercom or similar ticketing and support platforms is a plus
- Familiarity with content moderation regulatory frameworks such as DSA or GDPR is a plus
- Willingness to work more than half of the time on-site in the Dublin office, two days per week according to the role description; application form states three days per week on-site
- Must answer employment visa sponsorship question in application
Benefits
Comp & perks- Equity
- Flexible hybrid work model
- Reasonable accommodation for individuals with disabilities
- Inclusive workplace where employees can grow and thrive