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Care Coordinator
STRIDE Community Health Center. Coordinate internal and external services for patients in collaboration with the care team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating patient care services, utilizing evidence-based screening tools, and managing referrals within a community health setting. Proficient in maintaining confidentiality and providing empathetic support to a diverse patient population.
Highest-signal resume keywords
BLS CertificationPatient Care Support ExperienceCommunity Health ExperienceMotivational Interviewing PrinciplesCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Evidence-Based Screening ToolsReferral ProcessingPopulation Health OutreachHealth EducationDatabase Maintenance
Soft Skills
EmpathyRapport BuildingEffective CommunicationSensitivity to DiversityIndependence
Certifications & Qualifications
Active BLS CertificationCOVID-19 VaccinationAnnual Influenza VaccinationTuberculosis Screening
Industry Keywords
Community HealthFederally Qualified Health CenterSocial Determinants of HealthQuality Improvement ActivitiesPatient Confidentiality
About the role
Key responsibilities & impact- Coordinate internal and external services for patients in collaboration with the care team
- Use evidence-based screening tools to identify and document social determinants of health and health-related social needs
- Provide resources and referrals to internal and external partners addressing identified barriers
- Maintain the database of community resources available to STRIDE’s patient population
- Document and communicate with patients and the care team from initial interaction through episode closure or goal completion
- Conduct respectful, confidential patient interactions using basic motivational interviewing principles when appropriate
- Provide basic health education using evidence-based resources and refer patients for further education and support
- Manage internal and external referrals, including referral processing, follow-up, report retrieval, indexing, and referral partner database maintenance
- Conduct targeted population health outreach and schedule patients based on chronic conditions, wellness needs, preventive health needs, recent emergency or hospital visits, or provider/organization requests
- Follow departmental standard workflows
- Support quality improvement activities informed by external partners, payors, accreditors, and regulators
- Complete other assigned duties
Requirements
What you’ll need- High school diploma or GED
- Active BLS certification
- At least 1 year of direct or indirect support of patient care or related experience
- At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred
- Additional language proficiency highly desired
- Ability to interact positively and build rapport with patients, coworkers and/or external contacts
- Ability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively
- Ability to handle sensitive information ethically and responsibly
- Ability to protect the confidentiality of patient, employee, and business information
- Ability to discern information from others in a variety of formats and communicate information clearly
- Ability to work independently while ensuring accuracy and efficiency
- Ability to demonstrate empathy with potential cultural and diversity dynamics
- Advanced customer service skills, including the ability to diffuse upset patients
- COVID-19 vaccination
- Annual influenza vaccination or approved exemption
- Tuberculosis screening and testing
- Ability to work in Colorado
- Full-time onsite attendance during training until completion
Benefits
Comp & perks- Medical, dental, and vision coverage
- Paid time off (PTO) and holidays
- Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
- 401(k) with matching
- Work-life balance
- NHSC Loan Repayment
- Tuition reimbursement and/or Continuing Medical Education (CME)
- No nights, weekends, or major holidays
- Employee Assistance Program (EAP)
- Employee Discounts on top attractions, hotels, more
- Reasonable accommodations as needed
- 90-day probationary period