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Care Coordinator – Dental
STRIDE Community Health Center. Coordinate internal and external services for patients in collaboration with the care team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating patient care services, utilizing evidence-based screening tools, and managing referrals within a community health setting. Proficient in maintaining confidentiality and providing quality customer service while supporting population health initiatives.
Highest-signal resume keywords
BLS CertificationPatient Care Support ExperienceCommunity Health ExperienceMotivational Interviewing PrinciplesReferral Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Evidence-Based Screening ToolsDatabase ManagementHealth EducationReferral ProcessingPatient OutreachSchedulingConfidentiality ManagementQuality Improvement ActivitiesCustomer ServiceFlu Shot Compliance
Soft Skills
Interpersonal SkillsRapport BuildingEthical Information HandlingClear CommunicationIndependence
Certifications & Qualifications
BLS Certification
Industry Keywords
Community HealthFederally Qualified Health CenterSocial Determinants of HealthPatient InteractionConfidentialityPatient PopulationHealth-Related Social NeedsPatient EducationReferral Partner DatabaseQuality Improvement
About the role
Key responsibilities & impact- Coordinate internal and external services for patients in collaboration with the care team
- Use evidence-based screening tools to identify and document social determinants of health and health-related social needs
- Provide resources and referrals to internal and external partners addressing identified barriers
- Maintain the database of community resources available to STRIDE’s patient population
- Document and communicate with patients and the care team from initial interaction through closure of the episode or completion of goals
- Conduct respectful, collaborative, and confidential patient interactions using basic motivational interviewing principles when appropriate
- Provide basic health education using evidence-based resources and refer patients for further education and support
- Manage internal and external referrals, including referral processing, follow-up, retrieving and indexing reports, and maintaining the referral partner database
- Contribute to population health efforts through targeted patient outreach and scheduling
- Work directly with dental providers to submit pre-authorization for dental insurance
- Follow departmental standard workflows
- Support quality improvement activities informed by external partners, payors, accreditors, and regulators
- Provide front desk receptionist support as assigned
Requirements
What you’ll need- High School diploma or GED
- Active BLS certification
- At least 1 year of direct or indirect support of patient care or related experience
- At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred
- Additional language proficiency highly preferred
- Ability to interact positively and build rapport with patients, coworkers and/or external contacts
- Ability to respond to the needs and concerns of the full range of STRIDE’s patient population effectively and sensitively
- Ability to handle sensitive information ethically and responsibly
- Ability to protect the confidentiality of patient, employee, and business information
- Ability to discern information from others in a variety of formats and communicate information clearly
- Ability to work independently while ensuring accuracy and efficiency
- Advanced customer service skills, including ability to diffuse upset patients
- Must receive an annual flu shot or provide an exemption
- Must undergo tuberculosis screening and testing
Benefits
Comp & perks- Medical, dental, and vision coverage
- Paid time off (PTO) and holidays
- Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
- 401(k) with matching
- Work-life balance
- NHSC Loan Repayment
- Tuition reimbursement and/or Continuing Medical Education (CME)
- No nights, weekends, or major holidays
- Employee Assistance Program (EAP)
- Employee Discounts on top attractions, hotels, more
- Hybrid work arrangement: 2 days remote/3 days onsite
- 90-day probationary period for all new employees
- Reasonable accommodations as needed under the Americans with Disabilities Act