Contact Center Agent

Studio Enterprise

. Direct potential student enrollments to the appropriate place .

Posted 10/27/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing student enrollments and maintaining productivity metrics. Proficient in using auto-dialing systems and Microsoft Office applications to support enrollment services.

Highest-signal resume keywords

Customer Service SkillsCall Center ExperienceMicrosoft Office ProficiencyAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceAuto-Dialing System ProficiencyMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Great Communication SkillsStrong Organizational SkillsAbility to Work IndependentlyCollaboration SkillsStrong Attention to Detail

Industry Keywords

FERPA ComplianceStudent EnrollmentEducation GoalsProductivity Metrics

About the role

Key responsibilities & impact

Direct potential student enrollments to the appropriate place
Work as the first level within the Enrollment Services functional area
Work closely with the supervisor
Make outgoing and receive incoming calls from people interested in attending the colleges
Qualify and transfer calls to an Admissions Consultant
Generate excitement and build rapport with potential students
Meet productivity metrics
Use an auto-dialing system to accurately track and report calls taken
Help others achieve their education goals

Requirements

What you’ll need

High school diploma or GED preferred
Call center experience preferred but not required
Must be able to lift 15 pounds
Excellent attendance
Great communication skills
Previous dialer experience is a plus
Strong customer service skills
Proficient at working independently and meeting timelines
Able to work in collaborative team settings
Strong organizational skills
Strong attention to detail
Computer literacy, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook
Available to work occasional evenings and weekends
Must abide by FERPA requirements protecting student education records
Must be authorized to work in the United States

Benefits

Comp & perks

Remote work/from home or in the office
Department meetings via video conference
Standard workweek with potential additional weekday or weekend hours