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Relocation Counselor
Studio Galilei. Develop rapport and maintain regular positive contact with transferring employees .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relocation coordination, with strong skills in communication, problem-solving, and attention to detail. Proficient in managing relocation processes, including travel arrangements and expense reimbursements, while maintaining compliance with client policies.
Highest-signal resume keywords
Customer Service ExperienceRelocation CoordinationMicrosoft Office ProficiencyConflict Resolution SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Relocation Benefits CoordinationData Entry StandardsExpense Reimbursement ManagementHousehold Goods Survey ManagementTravel Arrangement Coordination
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCritical ThinkingProblem-Solving AbilityStrong Customer Relations Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel
Industry Keywords
Client Relocation PoliciesService MetricsCost Savings RecommendationsMove Track WorkflowsDesk Coverage
About the role
Key responsibilities & impact- Develop rapport and maintain regular positive contact with transferring employees
- Assess transferring employee needs and understand client relocation policies
- Advise and coordinate relocation benefits within client policy
- Work with Client Service Managers on policy exceptions and documentation
- Arrange or modify flights, hotels, and car travel
- Assist with rental home/apartment searches through referrals and online resources
- Manage household goods surveys, packing/loading, delivery, and claims
- Provide home marketing assistance
- Facilitate expense reimbursements and service-partner payments
- Meet or exceed service metrics and revenue-capture expectations
- Escalate issues to Client Service Managers and TRC management
- Follow Move Track workflows for timely billings
- Maintain accurate relocation files, documents, actions, and notes
- Recommend cost savings and efficiency opportunities
- Assist across teams and provide desk coverage as needed
- Perform other assigned duties
Requirements
What you’ll need- High school diploma or equivalent
- 3+ years of experience in customer service (preferred)
- Excellent verbal and written communication skills
- Ability to work under minimal direction, organize, and prioritize commitments and projects
- Attention to detail, accuracy, and ability to follow data entry/department standards
- Critical thinking and problem-solving ability
- Persistence and tact in resolving issues
- Strong customer relations skills, discretion, and integrity
- Conflict resolution and negotiation skills
- Professional appearance and behavior
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint, and Excel)
- Strong work ethic and off-hours flexibility
- Ability to travel as needed to meetings and training events
- Regular, predictable attendance
- Frequent phone and computer use
Benefits
Comp & perks- Extensive training program and shadowing
- Travel to meetings and training events as needed