Relocation Counselor II

Studio Galilei

. Serve as the primary contact for customers and clients during domestic and global relocation processes .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing domestic and global relocation processes, including customer service, expense management, and effective communication. Proficient in negotiating contracts and facilitating property management services while maintaining high service metrics and customer satisfaction.

Highest-signal resume keywords

Relocation ManagementCustomer Service ExperienceCRP CertificationNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Relocation ProcessesExpense ManagementHome Marketing StrategiesData Entry StandardsContract NegotiationCritical ThinkingProblem-SolvingHome Sale DocumentationProperty Management ServicesTravel Coordination

Soft Skills

Excellent Communication SkillsAttention to DetailConflict ResolutionCustomer RelationsProfessionalism

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

CRP CertificationGMS Certification

Industry Keywords

Relocation IndustryTransferee Needs AnalysisService MetricsExpense ReimbursementsHousehold Goods Processes

About the role

Key responsibilities & impact

Serve as the primary contact for customers and clients during domestic and global relocation processes
Conduct transferee needs analyses and establish rapport
Consult on and administer relocation benefits according to client policies, expense guidelines, coverage, and timeframes
Maintain regular positive contact with transferees through verbal and written communication
Arrange or modify candidate, intern, and relocation travel, including flights, hotels, and cars
Assist transferees with rental home or apartment searches
Manage household goods processes, including surveys, packing/loading, delivery, and claims
Facilitate property management services
Provide home marketing assistance
Manage transferee expenses within allocated budgets and escalate exceptions
Facilitate expense reimbursements and service-partner payments
Meet or exceed service metrics and revenue-capture expectations
Escalate issues in partnership with Account Managers and TRC management
Follow SMART system workflows to ensure timely billings
Maintain accurate relocation files, actions, uploaded documents, and notes
Recommend cost savings and efficiency opportunities
Discuss home sale processes and required documentation
Negotiate home sale contracts and buyouts with transferees, listing agents, and title companies
Review and analyze appraisals and home inspections
Develop and execute home marketing strategies
Coordinate permanent housing searches using preferred partners
Manage service-partner relationships and resolve escalations
Review and approve leases for international transferees
Assist international transferees with visa requirements
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
5+ years of experience in customer service
2+ years of experience in relocation or related industries
Bachelor’s degree preferred
CRP and/or GMS certification strongly preferred
Excellent verbal and written communication skills
Ability to work under minimal direction, stay organized, and prioritize commitments and projects
Attention to detail, accuracy, and ability to follow data entry/department standards
Critical thinking and problem-solving ability
Persistence and tact in resolving issues
Strong customer relations skills with discretion and integrity
Conflict resolution and negotiation skills
Highest level of professionalism in appearance and behavior
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Strong work ethic
Off-hours flexibility
Ability to travel as needed to meetings and training events

Benefits

Comp & perks

Off-hours flexibility
Travel as needed to meetings and training events