Receptionist

Sturdy Health

. Greet and direct visitors and patients to appropriate destinations .

Posted 10/28/2026full-timeNorton • Massachusetts • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while adhering to HIPAA confidentiality requirements. Capable of managing multiple tasks in a fast-paced environment with attention to detail and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceVerbal And Written English ProficiencyOrganizational SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesReceptionist DutiesTelecommunication Device UsageProblem-Solving SkillsDetail Orientation

Soft Skills

Professional DemeanorEffective CommunicationSelf-StarterAbility To Multi-TaskCritical Thinking

Tools & Technologies

Office EquipmentMicrosoft OfficeWorkday

Industry Keywords

Patient ConfidentialityCustomer InteractionFast-Paced EnvironmentClinical Staff CommunicationFloating To Other Locations

About the role

Key responsibilities & impact

Greet and direct visitors and patients to appropriate destinations
Perform clerical and receptionist duties according to hospital and departmental policies and procedures
Receive and direct incoming calls to appropriate departments and/or patient rooms
Maintain confidentiality of protected patient and employee information
Communicate with patients, visitors, internal customers, external customers, and clinical staff
Assist patients, retrieve files, and communicate with clinical staff as needed
Work at a desk, computer, or telephone for prolonged periods
Type, write, and operate office equipment
Move occasionally between workstations, waiting areas, and clinical spaces

Requirements

What you’ll need

Minimum of 1 year of customer service/receptionist experience
Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor
Ability to use telecommunication devices to receive and direct incoming calls
Excellent command of verbal and written English
Strong organizational skills
Adherence to HIPAA confidentiality requirements
Problem-solving using creative and critical thinking skills
Detail oriented with ability to prioritize shifting demands
Self-starter able to work independently
Ability to multi-task, handle interruptions, and work effectively in a fast-paced professional environment
High school diploma or equivalent
Ability to communicate effectively with all age levels served
Ability to perform essential functions without posing a direct threat to health and safety, with or without reasonable accommodation
Must be able and available to float to other practice locations as needed
Basic technology skills, including Microsoft Office programs (preferred)
Experience with Workday (a plus)

Benefits

Comp & perks

Healthcare, dental, and vision benefits
Retirement benefits
Mileage reimbursement when floating to other practice locations