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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on relationship-building and data-informed decision-making to support creators in achieving their business goals. Proficient in utilizing tools for audience growth, retention, and monetization within the independent publishing and creative economy sectors.
Highest-signal resume keywords
Account ManagementCustomer SuccessData AnalysisRelationship BuildingSubscription Business Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Data AnalysisAudience Growth StrategiesRetention Improvement TechniquesMonetization ToolsPublishing Tools
Soft Skills
Exceptional CommunicationProactive Problem SolvingOrganizational SkillsAnalytical ThinkingResourcefulness
Tools & Technologies
Substack
Industry Keywords
Creator PartnershipsIndependent PublishingCreative EconomyMediaHigh-Stakes Environment
About the role
Key responsibilities & impact- Serve as a trusted partner and primary point of contact for a portfolio of Substack creators
- Understand creators’ businesses, ambitions, and challenges and help them achieve their goals
- Help creators grow audiences, convert subscribers into paying customers, improve retention, and build sustainable publishing businesses
- Identify growth opportunities and provide practical, data-informed guidance
- Conduct regular check-ins and business reviews, track progress, anticipate challenges, and develop actionable plans
- Help creators adopt Substack’s publishing, community, monetization, podcasting, and video tools
- Monitor creator health and engagement and proactively address risks
- Bring creator insights and feedback to product, engineering, and leadership teams
- Collaborate with Creator Partners, Product, Marketing, Support, and other teams
- Contribute to scalable Creator Success processes, playbooks, and systems
Requirements
What you’ll need- 3–7 years of experience in account management, customer success, creator partnerships, media, or a related field
- Experience managing relationships with external partners and/or demanding creators in a high-stakes environment
- Understanding of subscription or audience-driven businesses
- Comfort working with performance data and identifying growth opportunities
- Exceptional communication and relationship-building skills
- Proactive, organized, analytical, and resourceful
- Passion for independent publishing, media, and the creative economy
- Familiarity with Substack as a reader or creator
- Entrepreneurial drive and comfort with ambiguity
- Must be located in the United States
- Must answer whether immigration support or visa sponsorship is required to continue working in the United States
Benefits
Comp & perks- Equity
- Exceptional benefits
- Competitive compensation package