Brokerage Contracts Officer

Suffolk County Council

. Source care and complete contracts for Norfolk’s adults .

Posted 10/5/2026full-timeNorwich • United KingdomMid-LevelSenior💰 £27,709 - £29,071 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering high-quality customer service and managing complex issues while ensuring compliance with contractual quality control and key performance indicators (KPIs). Proficient in data interpretation and contract management within social services.

Highest-signal resume keywords

High-Quality Customer ServiceContractual Quality ControlKey Performance Indicators (KPIs)Data InterpretationComplex Issue Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProfessionalHard-WorkingPersonableOrganisedHigh Level of Accuracy

Industry Keywords

Social Services

About the role

Key responsibilities & impact

Source care and complete contracts for Norfolk’s adults
Deliver contractual care and support that meets individuals’ needs
Deliver high-quality customer service
Deliver against key performance indicators (KPIs)
Perform contractual quality control
Interpret data
Manage complex issues
Enable providers to invoice within given timescales

Requirements

What you’ll need

Professional, hard-working, personable and organised
High level of accuracy
Ability to deliver high-quality customer service
Ability to meet key performance indicators (KPIs)
Ability to perform contractual quality control
Ability to interpret data
Ability to manage complex issues
Knowledge of Social Services would be an advantage
Applicants must demonstrate that they meet the criteria in the full Job Description and Person Specification

Benefits

Comp & perks

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need
‘Norfolk Rewards’ employee discounts programme
Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
Advance of expenses if you travel for work
Local Government Pension Scheme with generous employer contribution
Life assurance
Death in service payments
Dependants’ pensions
Tax efficient ways of getting extra pension and new bikes
Tax efficient car lease scheme for greener travel, subject to eligibility
Payment for referring someone to a hard-to-fill job