FM Operations Manager

Suffolk County Council

. Oversee planned, preventative and reactive maintenance .

Posted 11/12/2026full-timeNorwich • United KingdomMid-LevelSenior💰 £41,777 - £43,149 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive facilities management experience with a strong focus on managing contractors, compliance, and maintenance operations. Proficient in utilizing CAFM systems and ensuring adherence to health and safety regulations while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Facilities Management ExperienceCAFM System ProficiencyContractor ManagementHealth And Safety ComplianceBudget Planning And Financial Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Planned MaintenanceReactive MaintenanceStatutory ComplianceProperty AuditsBuilding Services UnderstandingHVAC SystemsElectrical SystemsPlumbing SystemsRisk AssessmentsMethod Statements

Soft Skills

Organisational SkillsProblem-Solving SkillsCommunication SkillsRelationship Building

Tools & Technologies

CAFM SystemsMicrosoft Office

Certifications & Qualifications

NEBOSHIOSHFull UK Driving Licence

Industry Keywords

Hard FM ServicesSoft Services ManagementContractor Performance MonitoringFinancial AwarenessOperational Environment Management

About the role

Key responsibilities & impact

Oversee planned, preventative and reactive maintenance
Manage contractors, including site access, inductions, risk assessments and method statements
Monitor statutory compliance and ensure required works are completed within appropriate timescales
Maintain accurate compliance, asset and work-order information within the CAFM system
Monitor contractor performance, quality and completion of works
Support procurement and ensure works comply with relevant policies, legislation and CDM requirements
Manage costs and contribute to budget planning and financial forecasting
Carry out property audits and identify maintenance, repair and improvement requirements
Manage and monitor hard FM services
Work closely with the Soft Services Manager on site
Build strong working relationships with colleagues, contractors and other stakeholders
Take responsibility for County Hall’s operational environment and identify practical improvements

Requirements

What you’ll need

At least three years’ facilities management experience
Demonstrable experience of managing subcontractors
Experience managing planned and reactive maintenance
Experience managing contractors
Good understanding of health and safety and statutory compliance
Good organisational and problem-solving skills
Sound financial awareness
Ability to communicate confidently with a wide range of people
Experience using CAFM systems
Experience using Microsoft Office
Understanding of building services including HVAC, electrical and plumbing systems
Full UK driving licence required
Relevant qualifications such as NEBOSH or IOSH identified in the person specification
Good broadband connectivity

Benefits

Comp & perks

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working, dependent on your job role and business need
‘Norfolk Rewards’ employee discounts programme
Blue Light card for Fire Service and Social Care Workers
Relocation expenses, where applicable
Advance of expenses for work travel
Local Government Pension Scheme with generous employer contribution
Life assurance
Death in service payments
Dependants’ pensions
Tax efficient ways of getting extra pension and new bikes
Tax efficient car lease scheme for greener travel, subject to eligibility
Payment for referring someone to a hard to fill job
First-class technology platform and equipment
Hybrid working opportunities
Flexibility to connect and collaborate remotely