Recruitment and Retention Coordinator

Suffolk County Council

. Respond to telephone and email enquiries from prospective foster carers .

Posted 10/8/2026contractNorwich • United KingdomMid-LevelSenior💰 £33,119 - £34,811 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively engage with prospective foster carers and stakeholders. Proficient in managing enquiries and maintaining accurate records using CRM systems while supporting service development in fostering.

Highest-signal resume keywords

Excellent Communication SkillsInterpersonal SkillsCRM System ManagementExperience in Children's Social CareOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementIT Systems ProficiencyRecord KeepingEvent CoordinationCustomer Service

Soft Skills

Relationship BuildingTeam CollaborationProactive Problem SolvingTime ManagementRapport Building

Industry Keywords

FosteringSafeguardingSocial CareStakeholder EngagementCommunity Awareness

About the role

Key responsibilities & impact

Respond to telephone and email enquiries from prospective foster carers
Build relationships with prospective foster carers and support informed fostering decisions
Act as the front door to the Regional Fostering Hub
Ensure enquiries receive timely, professional responses and are handed over to local teams
Coordinate initial visits and appointments with fostering teams across the region
Maintain accurate records and manage enquiry information through the CRM system
Organise and attend fostering recruitment events, information sessions and promotional activities when required
Work with marketing colleagues and partners across 11 local authorities to raise awareness of fostering
Build relationships with stakeholders, partners and local communities
Support service development and continuous improvement

Requirements

What you’ll need

Excellent communication and interpersonal skills
Ability to build rapport quickly and confidently engage with a wide range of people
Highly organised and able to manage competing priorities
Ability to work independently and as part of a team
Experience working with databases and IT systems
Understanding of outstanding customer service
Creative, proactive and committed to achieving positive outcomes
Ideally, experience of children’s social care, fostering, safeguarding, or working with families and carers
Ability to work 37 hours per week, Monday to Friday

Benefits

Comp & perks

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working, dependant on job role and business need
Norfolk Rewards employee discounts programme
Blue Light card for Fire Service and Social Care Workers
Relocation expenses, where applicable
Advance of expenses for work travel
Local Government Pension Scheme with generous employer contribution
Life assurance
Death in service payments
Dependants’ pensions
Tax-efficient ways of getting extra pension and new bikes
Tax-efficient car lease scheme for greener travel, subject to eligibility
Referral payment for referring someone to a hard-to-fill job