Customer Success Manager

SugarCRM

. Build and maintain strong relationships with key stakeholders within client accounts .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within a SaaS B2B environment, focusing on client retention, upselling, and cross-selling strategies. Proven ability to build strong client relationships and effectively communicate across all organizational levels to drive revenue growth.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS B2B ExperienceUpselling and Cross-SellingStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Data AnalyticsContract RenewalsRetention StrategiesCustomer Feedback GatheringSuccess Metrics Monitoring

Soft Skills

Consultative ApproachEffective CommunicationRelationship BuildingDynamic PrioritizationCross-Functional Collaboration

Industry Keywords

Customer Pain PointsRevenue GrowthKPI ManagementClient PortfoliosC-Suite Communication

About the role

Key responsibilities & impact

Build and maintain strong relationships with key stakeholders within client accounts
Act as a trusted advisor guiding clients in leveraging the CX platform for maximum impact
Own the post-sale lifecycle for assigned accounts
Ensure timely contract renewals, drive retention strategies, and mitigate churn risks
Identify and execute upselling and cross-selling opportunities across existing client portfolios
Use client data and analytics to track account health and tailor customer-success strategies
Monitor adoption rates, usage patterns, and other success metrics
Work cross-functionally with sales, product, and support teams
Identify new contacts and departments within existing accounts to expand product adoption
Gather customer feedback and communicate customer needs across product, sales, and marketing teams

Requirements

What you’ll need

4-7 years of experience in customer success, account management, or client-facing sales roles
Direct responsibility for renewals, retention, and expansion within a SaaS B2B environment
Ability to build long-lasting client relationships and provide value-added solutions
Consultative approach to advising on business process improvements through technology
Deep understanding of customer pain points and ability to navigate complex client relationships
Success identifying upsell and cross-sell opportunities
Understanding of leveraging customer relationships to drive revenue growth and meet KPIs
Ability to communicate effectively with all organizational levels, including C-suite executives, verbally and in writing
Ability to manage multiple priorities and consistently deliver results in a dynamic environment
Ability to work cross-functionally in team settings

Benefits

Comp & perks

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage), offering exclusive travel and entertainment offers and special discounts
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
Many opportunities to learn, excel and grow your career