Software Technical Writer

SugarCRM

. Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $76,200 - $102,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating user-centric product documentation and content, with a strong focus on enhancing customer experience through collaboration with cross-functional teams. Proficient in technical writing and familiar with Sugar products and web application technologies.

Highest-signal resume keywords

Technical WritingSugar Products ExpertiseUser-Centric Content CreationProject ManagementWeb Application Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent DevelopmentDocumentation CreationSoftware Feature PlanningUser Guide CreationTroubleshooting GuidanceKnowledge Article DevelopmentRelease Note WritingTemplate DevelopmentAutomated Workflow Creation

Soft Skills

Attention to DetailCommunication SkillsCollaborationProject ManagementCustomer Education

Tools & Technologies

Sugar SellSugar ServeSugar MarketLinuxApacheMySQLPHPAI-Powered Tools

Industry Keywords

CRM AdministrationMarketing AutomationTechnical Support EngineeringProduct Development LifecycleUser Experience

Tech Stack

Tools & technologies

ApacheLinuxMySQLPHP

About the role

Key responsibilities & impact

Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices
Build deep product expertise and serve as a trusted subject matter expert for supported Sugar products
Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user
Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience
Turn complex technical concepts into simple, useful, and easy-to-understand content
Contribute to improvements in SugarAI’s support experience
Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency
Create documentation for customers, partners, and employees
Help drive adoption of AI-powered tools and innovative workflows
Collaborate with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle

Requirements

What you’ll need

2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role
Enthusiasm for educating customers and ability to create clear, user-centric content
Strong attention to detail, with excellent grammar, writing, and communication skills
Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers
Strong focus on user needs and passion for building excellent software experiences
Confidence managing projects independently while contributing effectively as part of a collaborative team
A 4-year degree or equivalent practical experience
In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications
Experience contributing to software feature planning
Working knowledge of Linux, Apache, MySQL, PHP, and other web application technologies

Benefits

Comp & perks

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage), including exclusive travel and entertainment offers and special discounts
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
Opportunities to learn, excel and grow your career