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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring production systems, incident management, and operational support while utilizing tools such as Docker, Kubernetes, and CI/CD pipelines. Proficient in Linux/Windows administration and capable of collaborating effectively with cross-functional teams to enhance system reliability and performance.
Highest-signal resume keywords
Linux/Windows AdministrationCI/CD Pipeline ExecutionDockerKubernetesIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical OperationsProduction SupportSystem AdministrationScripting (Bash, PowerShell, Python)Configuration ManagementMonitoring Tools (Grafana, Prometheus)Database Management (SQL, DB2, MongoDB)Networking FundamentalsDisaster RecoveryService Reliability
Soft Skills
TroubleshootingAnalytical SkillsCommunication SkillsCollaborationTask Prioritization
Tools & Technologies
IBM Cloud Pak SolutionsConfluentElasticsearchDockerKubernetesOpenShift
Industry Keywords
Operational IssuesService Level Agreements (SLA)Service Level Objectives (SLO)Backup VerificationRoot Cause Investigation
Tech Stack
Tools & technologiesCloudDockerElasticSearchGrafanaKubernetesLinuxMongoDBOpenShiftPrometheusPythonSQL
About the role
Key responsibilities & impact- Monitor production systems and applications to ensure availability, performance, and timely identification of operational issues.
- Assist with deployment activities, CI/CD pipeline execution, and environment configuration under the guidance of senior engineers.
- Support containerized environments (Docker, Kubernetes, OpenShift), IBM Cloud Pak Stacks, and platform services while resolving routine operational issues.
- Perform first-level incident analysis, troubleshooting, and escalation, while contributing to root cause investigations and post-incident reviews.
- Maintain system documentation, operational runbooks, configuration records, and knowledge base articles.
- Participate in on-call support, backup verification, disaster recovery activities, and routine system maintenance to meet service level commitments.
- Collaborate with Development, Quality, Platform Engineering, and Network teams to support stable production operations and continuously improve support processes.
Requirements
What you’ll need- Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
- 0–1 year of experience in Technical Operations, Production Support, System Administration, or a similar technical role.
- Good knowledge of Linux/Windows administration, CI/CD pipelines, Docker, Kubernetes, OpenShift, scripting (Bash, PowerShell, Python), and configuration management.
- Familiarity with IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, databases (SQL, DB2, MongoDB, etc.), and monitoring tools such as Grafana and Prometheus.
- Understanding of networking fundamentals, security best practices, identity and access management, backup, disaster recovery, and service reliability concepts.
- Good troubleshooting, incident management complying with the approved SLA/SLO, analytical, and communication skills with the ability to work effectively in a collaborative environment.
- Ability to prioritize tasks, manage multiple activities, and provide high-quality operational support in a fast-paced production environment.