Business Office Manager

Summit BHC

. Develop, evaluate, and execute operational directives for Business Office activities related to claims management and collections .

Posted 11/12/2026full-timeLas Cruces • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, billing practices, and revenue cycle operations, with a strong focus on financial counseling and compliance. Proven ability to lead teams, analyze financial metrics, and implement corrective actions to enhance operational efficiency.

Highest-signal resume keywords

Claims ManagementRevenue Cycle Technical SkillsFinancial CounselingSupervisory ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing PracticeRevenue CaptureCash CollectionsOperational DirectivesStatistical ReportingFinancial Record MaintenanceContract NegotiationPayment Plan ImplementationAudit AssistanceAccounts Payable Processing

Soft Skills

LeadershipCommunicationTeam MotivationStaff TrainingRelationship Building

Industry Keywords

Behavioral HealthComplianceInsurance AuthorizationManaged CareOperational Deficiencies

About the role

Key responsibilities & impact

Develop, evaluate, and execute operational directives for Business Office activities related to claims management and collections
Plan, organize, implement, evaluate, and supervise financial counselling, billing, and collections activities
Explain benefits, negotiate contractual agreements, and implement payment plans with clients and families
Establish and maintain controls for cash collected at the facility
Oversee bank activity, collect revenue, and complete deposits timely
Collaborate with department and corporate leaders to achieve facility goals
Lead, hire, orient, assess, manage, motivate, train, schedule, and coach staff as needed
Maintain staff accountability, quality, safety, education, and compliance
Maintain client financial records and conduct follow-up
Monitor, analyze, and report cash collections, days outstanding, daily cash, unbilled accounts, denials, census, and other key metrics
Review statistical reports, identify operational deficiencies, and implement corrective action plans
Coordinate with Utilization Review and Admissions to ensure insurance authorization
Communicate with leadership and the Centralized Business Office regarding compliance, documentation, and account information
Assist with audits, special reports, and month-end close
Provide onsite coverage, training, case consultation, and Administrator On Call coverage as needed
Perform assigned Leadership Rounds and identify environment of care, safety, and infection control concerns
Process weekly accounts payable, including invoices and checks/payments

Requirements

What you’ll need

High School diploma or equivalent required
Some college course work in Business Administration or related field preferred
Three or more years of Business Office experience required, preferably in a behavioral health setting
Experience in billing practice including exposure to verification, certification, authorization, managed care, revenue capture, and relationship building with payers required
Strong revenue cycle technical skills required
Strong analytical skills required
One or more years’ supervisory/management experience preferred
Work onsite; not a remote position

Benefits

Comp & perks

Comprehensive benefit plan
Competitive salary commensurate with experience and qualifications
Equal employment opportunity employer
Veterans and military spouses highly encouraged to apply