Customer Service Representative

Summit Racing Equipment

. Handle inbound customer calls using company-provided equipment and the Talkdesk application .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively resolve issues and provide professional support. Proficient in Windows-based systems and possesses automotive knowledge, enhancing the ability to assist customers with inquiries and concerns.

Highest-signal resume keywords

Customer Service ExperienceProficiency In Windows-Based SystemsAutomotive KnowledgeASE CertificationsAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProfessionalismAbility To ListenTime ManagementCoordination

Tools & Technologies

Talkdesk Application

Certifications & Qualifications

ASE Certifications

Industry Keywords

Automotive Industry ExperienceHigh School DiplomaGEDCustomer Needs Resolution

About the role

Key responsibilities & impact

Handle inbound customer calls using company-provided equipment and the Talkdesk application
Provide friendly, professional service
Address post-sale customer questions and concerns
Track packages, process returns, answer warranty questions, and help customers find automotive parts
Other duties as assigned
Work the regular schedule: Monday–Friday, 3:30 PM–Midnight ET, with a rotating Tuesday, Wednesday, or Thursday day off, and every other Saturday, 9:00 AM–5:30 PM ET
Complete the first 7 weeks of training, Monday–Friday, 12:30 PM–9:00 PM ET
Work required overtime during peak call volume periods

Requirements

What you’ll need

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas
High speed cable Internet 25mb plan minimum (No DSL)
Proficiency in Windows-based computer systems and internet navigation
Ability to listen, understand customer needs, and resolve issues using available tools and resources
Demonstrate a willingness to learn some technical details about vehicle systems
Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
Ability to follow direction, meet department standards, and improve individual and team performance
High school diploma, GED, or equivalent work experience
Customer service experience preferred
ASE Certifications preferred
Automotive knowledge or at least 2 years of automotive industry experience preferred

Benefits

Comp & perks

Company-provided equipment
Hands-on training during the first 7 weeks
Overtime opportunities during peak call volume periods