Customer Service Representative

Summit

. Serve as a trusted first point of contact for customers .

Posted 9/30/2026full-timeLakeland • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on delivering accurate and compassionate support across various communication channels. Proficient in using multiple computer systems to manage customer inquiries and maintain account information while adhering to established guidelines.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsActive Listening And Problem-Solving SkillsAttention To DetailProficiency In Multiple Computer Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAccount ManagementInformation ResearchService Request HandlingWorkflow Adherence

Soft Skills

Active ListeningInterpersonal SkillsCalm And Professional DemeanorDependabilitySelf-Motivation

Tools & Technologies

Computer SystemsCommunication ToolsDocumentation Tools

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call CenterContact CenterHigh-Volume Service EnvironmentCustomer CareRegulatory Requirements

About the role

Key responsibilities & impact

Serve as a trusted first point of contact for customers
Deliver compassionate, professional, and accurate service through telephone, email, chat, fax, and other channels
Handle customer inquiries and moderately complex service requests
Listen actively, identify customer needs, and provide accurate information and solutions
Research and resolve customer concerns to promote satisfaction, retention, and trust
Develop and apply knowledge of company products, services, policies, procedures, and systems
Explain products, services, features, and available options to customers
Maintain, review, and update customer account information accurately
Use company systems and technology tools to document interactions, research information, and track requests
Follow established workflows, procedures, and regulatory requirements
Meet performance expectations and service-level objectives while maintaining accuracy
Collaborate with teammates and leadership to resolve issues
Share knowledge, support others, and assist with departmental responsibilities and projects

Requirements

What you’ll need

High School Diploma or equivalent
Two to four years of customer service experience, preferably in a call center, contact center, or high-volume service environment
Strong verbal and written communication skills
Excellent active listening, problem-solving, and interpersonal skills
Ability to learn and retain a wide range of information, processes, and system knowledge
Strong attention to detail and commitment to providing accurate, quality service
Ability to remain calm, patient, and professional in challenging situations
Proficiency using multiple computer systems and applications simultaneously
Customer-first mindset with a genuine desire to help others
Dependable, accountable, and self-motivated with a strong work ethic
Consistent attendance and punctuality
Ability to follow established guidelines while adapting to changing business needs
Commitment to delivering timely, accurate, and compassionate customer care
Must be authorized to work in the United States without current or future employment visa sponsorship

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits
Hybrid work environment with 1 day working from home