Technical Account Manager

Summit

. Own the technical relationship across a portfolio of complex enterprise clients .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management and infrastructure design, with a strong ability to connect client business objectives to actionable technical recommendations. Proven track record in managing complex enterprise environments and delivering strategic insights to enhance operational health and scalability.

Highest-signal resume keywords

Technical Account ManagementInfrastructure DesignCloud InfrastructureTechnical CertificationsEmerging Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ArchitectureOperational HealthCapacity PlanningTechnical AdvisoryDisaster RecoveryVirtualizationNetworkingStorage SolutionsSecurity PracticesContainers

Soft Skills

Relationship BuildingEffective CommunicationCuriosityAccountabilityCredibility

Tools & Technologies

AWSAzureGCPVMwarePower BI

Certifications & Qualifications

AWS CertificationAzure CertificationGCP CertificationVMware CertificationNetworking CertificationSecurity Certification

Industry Keywords

Managed ServicesCloud HostingData CenterITILTOGAF

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformVMware

About the role

Key responsibilities & impact

Own the technical relationship across a portfolio of complex enterprise clients
Serve as a trusted advisor to technical leaders and executive stakeholders
Develop deep knowledge of each client’s business, infrastructure, architecture, stakeholders, priorities, technical dependencies, and use of Summit services
Build relationships across client teams and identify opportunities to strengthen those connections
Lead proactive conversations about technical governance, operational health, capacity, resilience, scalability, technical debt, and infrastructure lifecycle needs
Identify risks and dependencies early and develop mitigation plans with clients and Summit teams
Provide strategic technical recommendations and roadmaps aligned with client business objectives and technology strategy
Bring technical insight and account context to QBRs, architecture discussions, business reviews, and strategic planning conversations
Partner with account teams on customer health, renewal readiness, and expansion opportunities
Guide clients through onboarding, steady-state support, expansions, upgrades, and migrations
Maintain technical and relationship oversight during delivery, ensuring aligned requirements, commitments, communication, and handoffs
Lead structured remediation efforts for technically complex accounts
Coordinate across Support, Engineering, Delivery, PMO, Operations, Sales, and other Summit teams
Stay current on emerging technologies and infrastructure practices and translate relevant developments into client guidance
Deliver trusted stakeholder relationships, current client-environment understanding, technical roadmaps, risk plans, valuable reviews, smooth transitions, renewal input, expansion opportunities, and coordinated remediation

Requirements

What you’ll need

Deep experience in infrastructure design, implementation, architecture, operations, or technical advisory work
Experience working with complex enterprise environments and understanding how infrastructure decisions affect critical business operations
Ability to connect client business objectives to practical technical recommendations and longer-term plans
Ability to build credibility with engineers, technical leaders, and executives
Ability to translate complex technical topics into clear conversations and actionable decisions
Ability to guide work across multiple teams and drive accountability without direct authority
Ability to identify risks, ask effective questions, and follow through on complicated paths forward
Curiosity about emerging technologies and ability to ground recommendations in client needs
Experience in Technical Account Management, technical consulting, or another customer-facing advisory role
Experience in managed services, cloud infrastructure, hosting, MSP, or data center environments
Broad knowledge of public and private cloud, virtualization, compute, networking, storage, backup and disaster recovery, security, containers, and related technologies
Experience conducting architecture, capacity, resilience, operational health, or infrastructure lifecycle reviews
Technical certifications across AWS, Azure, GCP, VMware, networking, security, or related technologies
Familiarity with ITIL, TOGAF, or business analytics tools such as Power BI

Benefits

Comp & perks

Flexible Time Off (yes, really) – take what you need, we trust you to manage it
Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
401(k) with 4% match
Parental Leave – paid time for the moments that matter most
Life & Disability Insurance
Wellness Support – resources for your mental and physical health
Free Colocation & Cloud Access – build and experiment in real environments
Work From Anywhere – remote-friendly by design
A low-ego, get-it-done culture – come as you are, do great work