Head of Retention

Sun Coast Sciences

. Own six weekly retention measures: third shipment taken, churn, take rate, failed renewals recovered, self-serve retention, and net revenue per new subscriber during the first 90 days .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $175,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in retention metrics and lifecycle management within subscription businesses, with a strong focus on data-driven decision-making and team leadership. Proven ability to autonomously manage subscriber communications and optimize retention strategies.

Highest-signal resume keywords

Retention Metrics OwnershipLifecycle ManagementTeam LeadershipData AnalysisSubscription Business Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention MeasurementChurn AnalysisTest Design and EvaluationCancel-and-Save Program ManagementSubscriber Communication ManagementPerformance ReportingDecision-Making AutonomyMetric Verification

Soft Skills

Independent Decision-MakingCollaboration

Tools & Technologies

Data ToolsAI ToolsClaude

Industry Keywords

Subscription BusinessRenewal RetentionSubscriber Portal ManagementPerformance InvestigationRetention Strategy

About the role

Key responsibilities & impact

Own six weekly retention measures: third shipment taken, churn, take rate, failed renewals recovered, self-serve retention, and net revenue per new subscriber during the first 90 days
Own subscriber communications throughout the first 90 days
Own the cancellation flow and its offers
Own the subscriber portal, phone-team save rules, and test roadmap
Lead a two-person team that builds selected initiatives
Make most decisions independently and inform the CMO afterward
Shape subscription checkout offers with the teams responsible for them
Report retention performance and investigate underlying causes
Design, launch, evaluate, and stop tests
Collaborate with the CMO and teams responsible for subscription offers
Report to the CMO
Do not build or send campaigns; the team handles those activities

Requirements

What you’ll need

Owned first- or second-renewal retention at a subscription business doing $50M+ or carrying 20,000+ subscribers
Most revenue came from renewals rather than new orders
Ran a cancel-and-save program end to end
Managed people for three years or more
Eight-plus years in retention, lifecycle, or subscription roles
Experience owning a retention number rather than supporting its owner
Comfortable reporting owned metrics honestly during poor performance
Able to identify true causes, terminate tests on schedule, verify figures against a second source, and pull/check own numbers
Comfortable using data and AI tools daily, especially Claude
Ability to work autonomously and make decisions without waiting for consensus

Benefits

Comp & perks

15% target bonus on company EBITDA
Full-time W-2 employment
Fully remote work
Unlimited PTO after 90 days
Health insurance
401(k)
Six-month probationary period